I'm growing anxious and scared because of error inputting EW code

[Lurcainne]

I will, my friend.
What scares me the most is because I'm not a person living on EU, playing on EU version of the game, on Japanese Data Center.
Why? because all of my friends (mostly Asian and South East Asian) are here and I for sure can't navigate the web and all of its service in japanese if I registered my account on JP region.

I'm so scared that this error is caused by me, not living in their region.
SQEX region of service locked me out of everything except their digital products, can't even buy merchandise or books because they can't send it outside of their region coverage.

What a big company eh

[Lurcainne]

Alright, it's Monday now. Time to wait and see.

[KatsuraJun]

Got an "escalation" whatever that means. Dunno how bloody hard it is to just apply a code to my account, but I'll be surprised if I'm back in the game by the end of this week. This is ridiculous. Mind you, I'm not blaming the CS folks for this, but it's absolutely bizarre how this entire system has been setup in the first place. I'm not trying to make a purchase, I'm trying to use the code I got off my steam account that's already associated with this service account.

[Lurcainne]

I got this email:

Dear Customer,

Thank you for contacting the Square Enix Support Centre.

We are contacting you in regards to the i2501 error you have been encountering.

Please send us the following information as we require this for ownership verification purposes:

- Government Issued ID (passport, driver’s license, birth certificate, national ID card)
- Proof of address (This can be a bill issued to your address, or ID card with address on it)

You can send these files to us using the file upload form here:
(https://xxxxxxxxxxx)

Please ensure that your ticket number (xxxxxx) is used on this form. You are free to block out any identification numbers and your picture if you are sending in a photo ID.

We apologise for the inconvenience and thank you for your ongoing patience.

Am I screwed since I use EU address for my account while I live outside of EU?
They don't have my country as option there so I have to make do with EU address.
My National ID is from Indonesia

[afa03147]

I got this email:


Am I screwed since I use EU address for my account while I live outside of EU?
They don't have my country as option there so I have to make do with EU address.
My National ID is from Indonesia

Generally speaking, I think the purpose of this step is to verify the ownership and birthdate with your SE ID, so passport should suffice. Due to different work requirements, some people are required to work at different locations/countries, so that's why I am of the opinion that the name and birthdate should be validated.

[Yakattak]

Mine was finally fixed. I hope yours is fixed soon.

[Quiet_Time1]

Did they specify what the issue they had to fix on their end was? I'm sitting in the same boat as you guys waiting for a reply from support

[Arazehl]

Oh man.....
Well, at least I can still play the game, perhaps I'll level other jobs.
Don't know how long I have to wait though

What format do you play on? Ps5, Windows or Mac?

[Arazehl]

If you can still play the game, sounds like you're already registered for EW. PS4/5 user register automatically, Windows via Square Store or Steam request second official code to be registered, Mac I believe is same as Windows. You trying to reregister something you already have registered can cause an error. If you SE account at the Mog Station shows Endwalker in the list of register expansion and you're still able to play sounds like you're registered. That just my guess.

[Lurcainne]

If you can still play the game, sounds like you're already registered for EW. PS4/5 user register automatically, Windows via Square Store or Steam request second official code to be registered, Mac I believe is same as Windows. You trying to reregister something you already have registered can cause an error. If you SE account at the Mog Station shows Endwalker in the list of register expansion and you're still able to play sounds like you're registered. That just my guess.

I can play just fine, but locked out from any EW related content and area