I'm growing anxious and scared because of error inputting EW code

[afa03147]

I have been having this issue since Nov 4 2021, where I was not able to purchase anything from the store; as a result, I submitted a ticket and escalated it at least 4 times, they promised to look into it and solve it.

Guess what now? I can't put my EW code due to the same error, this is beyond ridiculous. There are no justification for a customer support ticket that take more than a month to resolve, and they just won the community support award.

I am just speechless, this has been a horrible customer support journey, wish the producers are aware of this incompetent support center/anti-fraud system. I am paying for a service I can't play.

[Lurcainne]

I have been having this issue since Nov 4 2021, where I was not able to purchase anything from the store; as a result, I submitted a ticket and escalated it at least 4 times, they promised to look into it and solve it.

Guess what now? I can't put my EW code due to the same error, this is beyond ridiculous. There are no justification for a customer support ticket that take more than a month to resolve, and they just won the community support award.

I am just speechless, this has been a horrible customer support journey, wish the producers are aware of this incompetent support center/anti-fraud system. I am paying for a service I can't play.

It's sad that this amazing game have bad service and support.
I even messaged Foxclon/Murouchi on twitter out of desperation, I just want to scream to everyone who works in SQEX, I swear!

[Yakattak]

Be sure to post back here if you do get a response and are able to register. I'm hoping we'll both be in by Monday but we shall see.

[Lurcainne]

I will, my friend.
What scares me the most is because I'm not a person living on EU, playing on EU version of the game, on Japanese Data Center.
Why? because all of my friends (mostly Asian and South East Asian) are here and I for sure can't navigate the web and all of its service in japanese if I registered my account on JP region.

[Lurcainne]

I will, my friend.
What scares me the most is because I'm not a person living on EU, playing on EU version of the game, on Japanese Data Center.
Why? because all of my friends (mostly Asian and South East Asian) are here and I for sure can't navigate the web and all of its service in japanese if I registered my account on JP region.

I'm so scared that this error is caused by me, not living in their region.
SQEX region of service locked me out of everything except their digital products, can't even buy merchandise or books because they can't send it outside of their region coverage.

What a big company eh

[Arazehl]

If you can still play the game, sounds like you're already registered for EW. PS4/5 user register automatically, Windows via Square Store or Steam request second official code to be registered, Mac I believe is same as Windows. You trying to reregister something you already have registered can cause an error. If you SE account at the Mog Station shows Endwalker in the list of register expansion and you're still able to play sounds like you're registered. That just my guess.

[Lurcainne]

If you can still play the game, sounds like you're already registered for EW. PS4/5 user register automatically, Windows via Square Store or Steam request second official code to be registered, Mac I believe is same as Windows. You trying to reregister something you already have registered can cause an error. If you SE account at the Mog Station shows Endwalker in the list of register expansion and you're still able to play sounds like you're registered. That just my guess.

I can play just fine, but locked out from any EW related content and area