I'm growing anxious and scared because of error inputting EW code

[Lurcainne]

I’m in the same boat. Today at 8 PM my time I have to try on my phone with cell service but if that doesn’t work, I don’t know what to do. It’s pretty frustrating to have to lose time on something I paid for and can’t redeem because of a technical error that pertains more to purchasing than redeeming.

And this error has been plaguing players from long ago as well, from what I found searching around the forums.
I really hate how their security system works now. The game is very good yet the service side leaves a lot to be desired.