I'm growing anxious and scared because of error inputting EW code

[afa03147]

I have been having this issue since Nov 4 2021, where I was not able to purchase anything from the store; as a result, I submitted a ticket and escalated it at least 4 times, they promised to look into it and solve it.

Guess what now? I can't put my EW code due to the same error, this is beyond ridiculous. There are no justification for a customer support ticket that take more than a month to resolve, and they just won the community support award.

I am just speechless, this has been a horrible customer support journey, wish the producers are aware of this incompetent support center/anti-fraud system. I am paying for a service I can't play.