I'm growing anxious and scared because of error inputting EW code

[Lurcainne]

Had the same issue. Kept getting error i2501 constantly and the support ticket only derived me to the i2501 form.

I noticed I had my timezone changed to a different time zone due to combability issues with other programs. Swapped back to my own timezone and system locale since that's the one I have registered for my SE account. Restarted my computer and it accepted the key immediately. Try doing that.

It occurred to me after noticing that the form is asking if I use a VPN, browser updates, date and exact hour of purchases, internet provider, and java.
If this fixed your issue, please do reply so I can be aware that this is indeed the cause and it has to be one of the dumbest customer issues I've seen in managing something on the scale of product keys.

Sadly no, even when I asked my friend who lives in the same region where I registered my account to.
I have tried everything and seems like I have been flagged by some weird error WITH NO EXACT EXPLANATION OF WHAT GONE WRONG AND TRIGGERED THE ERROR.

I hate how it went like : "Hey you got an error, bye."
No explanation at all.

[Lurcainne]

Alright, it's Monday now. Time to wait and see.

[KatsuraJun]

Got an "escalation" whatever that means. Dunno how bloody hard it is to just apply a code to my account, but I'll be surprised if I'm back in the game by the end of this week. This is ridiculous. Mind you, I'm not blaming the CS folks for this, but it's absolutely bizarre how this entire system has been setup in the first place. I'm not trying to make a purchase, I'm trying to use the code I got off my steam account that's already associated with this service account.

[Lurcainne]

I got this email:

Dear Customer,

Thank you for contacting the Square Enix Support Centre.

We are contacting you in regards to the i2501 error you have been encountering.

Please send us the following information as we require this for ownership verification purposes:

- Government Issued ID (passport, driver’s license, birth certificate, national ID card)
- Proof of address (This can be a bill issued to your address, or ID card with address on it)

You can send these files to us using the file upload form here:
(https://xxxxxxxxxxx)

Please ensure that your ticket number (xxxxxx) is used on this form. You are free to block out any identification numbers and your picture if you are sending in a photo ID.

We apologise for the inconvenience and thank you for your ongoing patience.

Am I screwed since I use EU address for my account while I live outside of EU?
They don't have my country as option there so I have to make do with EU address.
My National ID is from Indonesia

[afa03147]

I got this email:


Am I screwed since I use EU address for my account while I live outside of EU?
They don't have my country as option there so I have to make do with EU address.
My National ID is from Indonesia

Generally speaking, I think the purpose of this step is to verify the ownership and birthdate with your SE ID, so passport should suffice. Due to different work requirements, some people are required to work at different locations/countries, so that's why I am of the opinion that the name and birthdate should be validated.

[Yakattak]

Mine was finally fixed. I hope yours is fixed soon.

[Quiet_Time1]

Did they specify what the issue they had to fix on their end was? I'm sitting in the same boat as you guys waiting for a reply from support

[Lurcainne]

Mine was finally fixed. I hope yours is fixed soon.

Glad to hear that.
Amen I hope mine is fixed soon.

[Lurcainne]

Still no luck for me..

[CangLing]

I've been following this thread since last Thursday since I was in the same boat. I got my case escalated last Thursday and every time I contact them they said nothing but your case is being reviewed. I decided to try again tonight (after 24hrs since last attempt) using an old MacBook(I brought the steam version) and somehow the system worked. Maybe you guys can try something like this?