Character Transparency in MSQ

[Karatecatgrl]

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Date & Time: 12/9/2021 1:17am EST
Frequency: First time.
World name: Ultros
Character name: Dawnalia Emeralyn
Retainer name: N/A
NPC name: Spoiler - The Largest individual in the room.
Monster name: Spoiler - The one in the way back.
Class/Level: 80 WAR
Party or solo: Solo
In-game time: almost 3pm Eorzean Time.
Area and coordinates: Thavnair X25.4, Y9.5, Z0.6
Housing: N/A
Steps:
1. Return from Spoiler location to accept MSQ quest to go to Eastern Gate in Thavnair
2. Talk to Spoiler to initiate cutscene
3. Once major spoiler is revealed your character is facing them and the whole body is having a transparency error. There's shadow and light patches that keep blinking in and out of existence and causing the characters hair and armor to glitch.
I noticed it when speaking upon Lunar primal and cartneau section of dialogue, persists past the proposal but stops once the wide screen camera pans out and Thancred speaks.


I don't want to spoil it for others. But can provide more information.

■ PS5 Specs

Model Number of the PlayStation®5 You Are Using
- Model Number: I don't know


Information About the Peripherals You Are Using
-Type: DS5 Controller
-Maker: Sony
-Model Number: I don't know.

[Breakbeat]

Just describe the situation accurately for the support representative. If you feel strongly about spoilers then put a spoiler alert in the title of the thread, and then proceed to describe your error in all the detail you need.

Obfuscating important details from the support rep for the sake of not spoiling the story for some random individual is thoughtful, but counter-productive here.

[Karatecatgrl]

Correct, but since I didn't name any NPCs or locations I did give coordinates and where in the cutscene it happens per the steps, and based on that information alone the techs should know exactly which one it is as only one cutscene at that specific location should happen with that topic.


But for those who want more information

It happens after you clear Tower of Zot and talk to the Aura kid and the cs reveals Green Dragon and that's where the cutscene has lighting issues.

The only reason I noticed it was due to my cat distracted me an I didn't progress the dialogue.

It's not like a major catastrophic issue but I'm reporting it so they know to add it to the pile of bug to fix but likely won't ever get fixed. And so it's on record in the event other issues crop up.

[Karatecatgrl]

Different msq quest same issue.
The Jewel of Thavnair
9pm Eorzean Time
8:00 pm EST

This is the cutscene with Vrtra.

This also is happening on a close up with Yshtola and all the other Scions after asking a question and receiving a response.

You can visibly see lines in her hair and character model being rendered in the lighting.

This affects all scions within this cutscene.

Ok I've narrowed down based on watching the cutscenes in question that it has to do with movement within the cutscenes.