Character crashing in instances

[Soulebreaker]

Started months ago on my Red Mage, Wanda Lith. She started crashing in the Prima Vista Tiring Room. Now she crashes in every instance.

I've tried re-installing the game, and deleting character files.

I've made sure there are no overlays over the game.

That my gpu is updated.

That windows is updated.

Ran a scan to see if files were damaged or corrupted.

Made sure all other drivers are updated.

Put an exception in my virus program for the game.

This happens only on this one character.

This is the error I get.



This is my system info:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Administrator\Documents
FINAL FANTASY XIV ONLINE F:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 1500X Quad-Core Processor (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F2
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16334.344MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 25038.344MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 917.401GB SYSTEM_FREEDISC_SPACE 390.061GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1849.680GB SYSTEM_FREEDISC_SPACE 1771.900GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.509GB SYSTEM_FREEDISC_SPACE 493.064GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 570 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4075.363 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.172 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1440 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.14011.3017
SYSTEM_GRAPHICS_DRIVER_DATE 11/30/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX 570 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4075.363 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.172 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (29Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.14011.3017
SYSTEM_GRAPHICS_DRIVER_DATE 11/30/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Output (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {505E654B-1876-4A47-A354-A3760422238F}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.23
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/26/2021 19:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {525F1F7F-3C03-43B8-96ED-1246215C75BB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/13/2019 19:00:00
SYSTEM_SOUND Speakers (HyperX Quadcast)
SYSTEM_SOUND_DEVICE_ID {98214401-F03D-4A2A-8023-73579B3F94A7}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {1DD894C9-7E4A-443C-B6E9-27D534FDFBCF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/13/2019 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E846100-5E84-11EB-800B444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E81F000-5E84-11EB-8005444553540000}
SYSTEM_INPUT_NAME HyperX Quadcast
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E81A1E0-5E84-11EB-8002444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E846100-5E84-11EB-8008444553540000}
SYSTEM_INPUT_NAME HyperX Quadcast
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E81F000-5E84-11EB-8004444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E834F90-5E84-11EB-8007444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E846100-5E84-11EB-800A444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E846100-5E84-11EB-800C444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E846100-5E84-11EB-800D444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E846100-5E84-11EB-800E444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E846100-5E84-11EB-8010444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Calendar
Calendar
Settings
Settings
Calculator
Calculator
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
Battle.net
BitRaider Streaming Client
Google Chrome
Hearthstone
Heroes of the Storm
GigabyteFirmwareUpdateUtility
Game Boost
ON_OFF Charge 2 B15.0709.1
EasyTune
EasyTuneEngineService
SIV
@BIOS
APP Center
App Center
Kaspersky Security Cloud
Kaspersky Password Manager
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OBS Studio
OpenAL
Origin
Overwatch
Adobe Photoshop 2020
Rockstar Games Launcher
Rockstar Games Social Club
Security Task Manager 2.4
Game Capture HD60 S v1.1.0.187
Steam
Stream Raiders
StreamElements OBS.Live
WD Discovery
World of Warcraft
World of Warcraft Public Test
Intel(R) Wireless Bluetooth(R)
Snap Camera 1.13.0
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
BUSB
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Epic Games Launcher
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
GigabyteFirmwareUpdateUtility
AMD_Chipset_Drivers
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
ENE_EHD_M2_HAL
Minecraft Launcher
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Star Wars: The Old Republic
Launcher Prerequisites (x64)
Kaspersky Security Cloud
Wondershare Helper Compact 2.6.0
REDRAGON PERDITION Gaming Mouse
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Game Boost
Intel® PROSet/Wireless Software
ON_OFF Charge 2 B15.0709.1
AMD System Monitor
Microsoft Visual C++ 2005 Redistributable
WD Desktop App 2.1.0.313
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
EasyTune
AMD PCI Driver
TechSmith Screen Capture Codec
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
Realtek Ethernet Controller Driver
STAR WARS™ Battlefront™ II
WD SES Driver Setup
EasyTuneEngineService
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
ENE_EHD_SSS_HAL
AMD Ryzen Balanced Driver
SIV
AMD SBxxx SMBus Driver
ENE RGB HAL
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Kaspersky Password Manager
NVIDIA PhysX
Promontory_GPIO Driver
Chrome Remote Desktop Host
Smart Backup (x64)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
@BIOS
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Arc
ENE IO Driver
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
APP Center
Microsoft XNA Framework Redistributable 4.0 Refresh
GService
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
AMD GPIO2 Driver
Patriot Viper M2 SSD RGB
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
APP Center
ENE_DRAM_RGB_AURA42
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
RGB Fusion
Windows Driver Package - Graphics Tablet (WinUsb) USBDevice (04/10/2014 8.33.30.0)
AMD Software
BlueStacks 5
Logitech Capture
Genshin Impact
Genshin Impact
Intel(R) Network Connections 23.5.0.0
ReaPlugs/x64
Torchlight III
Animaze
DC Universe Online
Tabletop Simulator
Stardew Valley
It Lurks Below
Rogue Heroes: Ruins of Tasos
Littlewood
Last Epoch
Bloons TD 6
VLC media player
Vulkan Run Time Libraries 1.0.54.0
WinRAR 6.01 (64-bit)
Patriot Viper M2 SSD RGB
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel® PROSet/Wireless WiFi Software
Microsoft Update Health Tools
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Huion Tablet v14.8.166.1482
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
Bonjour
Java(TM) SE Development Kit 16.0.1 (64-bit)
Branding64
AMD Settings
Intel(R) Network Connections 23.5.0.0
Intel(R) PRO/Wireless Driver
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
AMD DVR64
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2005 Redistributable (x64)
Windows PC Health Check
ENE RGB HAL
AMD WVR64
ENE_DRAM_RGB_AURA42
WD Desktop App 2.1.0.313 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ENE_EHD_SSS_HAL
RyzenMasterSDK
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
AMD User Experience Program Installer
Elgato Game Capture HD
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\GIGABYTE\EasyTuneEngineService\GraphicsCardEngine.exe 00003370
C:\Program Files (x86)\REDRAGON PERDITION Gaming Mouse\hid.exe 00001C7C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000033E8
C:\Program Files (x86)\Steam\steam.exe 00002A04
C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe 0000265C
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 0000225C
C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 000009C4
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00001764
C:\Program Files\AMD\CNext\CNext\amdow.exe 00001864
C:\Program Files\AMD\CNext\CNext\cncmd.exe 00001FC8
C:\Program Files\AMD\CNext\CNext\cpumetricsserver.exe 00002BC8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000015A4
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 000032E0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21102.134.0_x64__8wekyb3d8bbwe\YourPhone.exe 000021F4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21092.10731.0_x64__8wekyb3d8bbwe\Video.UI.exe 000016D8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxCalendarAppImm.exe 000023A8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxTsr.exe 000003F8
C:\Users\Administrator\AppData\Local\Discord\app-1.0.9003\Discord.exe 00002840
C:\WINDOWS\Explorer.EXE 0000204C
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002B24
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000E54
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00001F18
C:\WINDOWS\system32\ApplicationFrameHost.exe 000019CC
C:\WINDOWS\system32\DllHost.exe 000029B0
C:\WINDOWS\system32\SettingSyncHost.exe 000023DC
C:\WINDOWS\system32\ctfmon.exe 000027FC
C:\WINDOWS\system32\sihost.exe 00000BEC
C:\WINDOWS\system32\svchost.exe 00002A74
C:\WINDOWS\system32\taskhostw.exe 00001858
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002870
C:\Windows\System32\RtkAudUService64.exe 00002848
C:\Windows\System32\RuntimeBroker.exe 00002DC0
C:\Windows\System32\oobe\UserOOBEBroker.exe 000033CC
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003414
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003BD8

[Thukoolo]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We suggest to perform a clean boot by opening the task manager and selecting the 'Start up' Tab. Then, Disable everything and then restart the PC. You may want to try switching to DirectX 9 by selecting the ‘Config’ button on the launcher. Could you try using a registry cleaner such as CC cleaner? It will run and remove files that may have been left behind by installation and other activity on the PC. To so, please remove the game and then restart the PC. Run the registry cleaner and then restart the computer. Once the computer has been reset, please reinstall the game again. Lastly, please be sure to have Final Fantasy XIV installed on the C: Drive to avoid any further issues.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Soulebreaker]

I had to put it on the main drive with Windows. Which wasn't a SSD so that's why I never installed it there. But I bought a SSD for the main drive now. Works fine. What a weird little quirk. Every other game I play on PC works just fine without Windows on the same drive.

[Thukoolo]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

This thread will be moved to the 'Closed Concerns' sub forum as the issue has been resolved.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.