Humblehearth Leve Quest glitch

[Khary]

Theres a glitch with the Leve called "The Root of the Problem". When the final group spawn near the Humblehearth aetheryte crystal they are simply not there. The dots flash red on the mini map showing where they should be, but nothing appears. This has happened to myself and my husband 3 times now . The only thing we can do is abandon the Leve and start another one

[Skirata]

Hello Khary,

Thank you very much for posting your concerns over the monsters for your Levequest not appearing. In order to best assist you with this issue we will be needing some additional information. While some of this information may seem irrelevant, it is best to have as much information as possible in these cases. Once this is filled out we will submit this for review for you.


ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Skill Rank:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
In-Game Time:
Steps:
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<*Add more steps if necessary.>

[Crimzon]

This is not a glitch, even though the mob group your are referring to appears to be in the area near the Aetheryte, it is actually underground in a cave under that area. The entrance to that cave is northeast, so from Humblehearth you need to walk East, North, then West to enter.

[Khary]

Hmmm ok, I will try the Leve again and see if I can find the cave you're talking about and if not I'll give Skirata the info he/she is asking for. Thanks to both of you for your response

[Skirata]

Hello again Khary,

Thanks again for posting here, if you can, could you please try what Crimzon has suggested (looking for a cave below the ground at that spot). And if you do find the cave in that spot excellent. Though if you still encounter this issue please do respond with the information that was requested so we can submit this for you. Thank you again and take care.