Once again, I get down to number 1 in the queue, sit there for 10 minutes, then get 4004ed. Immediately log back in and am 7,368 in queue.

This is far beyond simple congestion. It's broken, and doesn't work at all. And the worst part is the absolute silence on this. At least acknowledge that your queue servers don't work for crap.

It just boggles my mind that after all these years we still have these 'mysterious' errors with no explanation and a queue system that is just flat out wonky and doesn't work at all.