Did not receive 7 days free game time

[Neuron]

So I am a new player and just bought the starter edition today and got 30 days game time. I heard that due to server queues and congestion, SE is giving 7 days free game time to all active players. But in my character selection screen it shows only 30 days game time remaining instead of 37 days.

[Hysterior]

Read the news again, carefully


Edit: Actually let me help you, I am feeling generous today:

Considering that we are asking players to wait in queues for extremely long periods of time and the ongoing situation making it difficult to play normally, we have decided that during the official release of Endwalker on December 7, we will be granting 7 days of free game time to all players who own the full version of the game and have an active subscription. This also includes players who are currently playing on the 30-day free play period included when registering the full version of the game and those with multiple accounts.

Furthermore, we may give additional free game time depending on further developments on the congestion situation. The timing at which the free game time will be provided, as well as any additional extensions, will be announced at a later time. We truly appreciate your cooperation and patience regarding the congestion situation.

[Neuron]

Read the news again, carefully


Edit: Actually let me help you, I am feeling generous today:

Considering that we are asking players to wait in queues for extremely long periods of time and the ongoing situation making it difficult to play normally, we have decided that during the official release of Endwalker on December 7, we will be granting 7 days of free game time to all players who own the full version of the game and have an active subscription. This also includes players who are currently playing on the 30-day free play period included when registering the full version of the game and those with multiple accounts.

Furthermore, we may give additional free game time depending on further developments on the congestion situation. The timing at which the free game time will be provided, as well as any additional extensions, will be announced at a later time. We truly appreciate your cooperation and patience regarding the congestion situation.

Yes in that article they said that 7 days free game time will be received in 7th December and if further congestion occurs more game time will be given in the future. But I subscribed today in 8th december and I did not get the 7 days game time.

[Hysterior]

No... please read again... CAREFULLY.
You can make it!

[Neuron]

No... please read again... CAREFULLY.
You can make it!

Did you receive the 7 days free game time?

[Medura]

Did you receive the 7 days free game time?

Like he said, read again. It will be given at a later time. Noone has gotten it, not a single person. There will be a news article on it when though, so just follow the news channel.

[Hysterior]

Did you receive the 7 days free game time?

The timing at which the free game time will be provided, as well as any additional extensions, will be announced at a later time.

I don't have a time machine so no, I did not get extra 7 days yet.

[MaximosX6]

We still crashing in queue in midway and back to end of line, takes at least 3 hours to log in, can`t play during week cos queue , they wont add more worlds for another months.
Does anyone finds that maintenance fix anything less crash etc..... ? Trying to log in now already had crash from 3k back to 6k after relog

[Hasrat]

The timing at which the free game time will be provided, as well as any additional extensions, will be announced at a later time.

I don't have a time machine so no, I did not get extra 7 days yet.

You... really ought to make sure you're more well informed before going off like you did. Players in fact have received compensation, because they in fact were slated to begin on Dec 7th.

OP, if you haven't applied a subscription and are only playing on the first free 30 days, you seem to be ineligible. If you do believe you are eligible, then, as the notice mentions, it may yet take a couple days to apply to everyone.

[Rongway]

Game time extensions such as this do not count as new days subscribed and will not affect your subscription counter. The extension will just push your sub expiration date back. The only way to know when and if the time extension has gone through is to know when your sub expires and then check Mog Station to see if it's been pushed back.

OP, if you haven't applied a subscription and are only playing on the first free 30 days, you seem to be ineligible. If you do believe you are eligible, then, as the notice mentions, it may yet take a couple days to apply to everyone.

The announcement explicitly states that people on the 30 days that come with the starter or complete editions are eligible.