1 to 7500

[Datachanger]

I did my due diligence.
I waited my 3 hours, nursing the 2002's like a good player.
I did everything you asked of me.
I waited.
I was patient.
Now I am back at the end of the line.

How is this fair?
The entire evening. Gone.

[Darneltia]

Greetings fellow Eorzean,

We apologize for the inconvenience you have experienced with server congestion on Final Fantasy XIV. Due to the recent early access period for Endwalker and the upcoming full release, we are experiencing an extremely high surge in player base which may result in long queue times and possible connection based errors. We are aware of this inconvenience and have addressed it in the following Lodestone post:

https://na.finalfantasyxiv.com/lodes...9cad782363f25b

We appreciate your patience and understanding regarding this matter.

Thank you for visiting the Final Fantasy XIV Technical Support forums!

[Dhorion]

Darneltia
Greetings fellow Eorzean,

We apologize for the inconvenience you have experienced with server congestion on Final Fantasy XIV. Due to the recent early access period for Endwalker and the upcoming full release, we are experiencing an extremely high surge in player base which may result in long queue times and possible connection based errors. We are aware of this inconvenience and have addressed it in the following Lodestone post:

https://na.finalfantasyxiv.com/lodes...9cad782363f25b

We appreciate your patience and understanding regarding this matter.

Thank you for visiting the Final Fantasy XIV Technical Support forums!

Darneltia, YoshiP's statement doesn't address this problem. We understand why a 2002 occurs (full lobby or the secure connection is terminated); what is still unexplained 3 days later is why we are losing our position in queue? I understand there is going to be some kind of timer on the dead letter queue (God I hope there is a dead letter queue) which looks to be about 10 minutes, but the specific question here is: Why does getting a 2002 at wait position 1 always result in the player being sent to the back of the queue instead of back to wait position 1? We've just spent 3-4 hours diligently dealing with 6 or more 2002 errors where we've retained our queue position to just get punted to the back of the line. Is this because the player is being put into a full lobby (one already at the 17,000-player maximum) or perhaps that players in wait position 1 are not sent to the dead letter queue when they get a 2002? Since the 2002 error results in the client closing is there a cookie not being stored? This is not an issue of a lack of hardware resources but about queue management which is software. This loss of queue position is the number one complaint I'm seeing when I look through the forums. People seem largely OK with waiting in line to play but are not OK with losing their queue positions and having to stare at their monitor/TVs for hours because of the myriad number of errors that can result is being kicked from the queue.

For context, I've been playing this game since ARR and this is one of my first forum posts. I took off Nov 19 - Nov 26 because I expected problems with the queues and was just going to play after peak hours (sometime after 10pm PST) in the hope that I could make it through the MSQ before returning to work. Since we're in the middle of the holidays I was unable to move my time off request, so I just ended up cancelling it. I'm going to be lucky to get 1-2 hours in after work for the foreseeable future. I work for a FAANG company and can't really imagine not fixing the queue issues over the weekend. We all understand the limited hardware available--all we're asking for is some fix that removes the need for us to sit at our PC or PlayStation and stare at the queue.

Non-technical options that don't appear to have been tried to stop the bleeding:
1. Suspend the free trial program. This means halting creation of new free trial accounts and suspending existing ones (they can't log in to the launcher). Prioritize you're paying customers. If you're lobbies can only hold 17,000 players, none of those 17,000 should be free trial players.
2. Suspend game sales. You're currently unable to provide the service being purchased and should not sale the service. On that note, early access purchases should have been suspended on Friday. You've already done this once this year with the influx of new players from WoW so I'm not sure why this isn't being done again now.

[Datachanger]

Darneltia, YoshiP's statement doesn't address this problem. We understand why a 2002 occurs (full lobby or the secure connection is terminated); what is still unexplained 3 days later is why we are losing our position in queue? I understand there is going to be some kind of timer on the dead letter queue (God I hope there is a dead letter queue) which looks to be about 10 minutes, but the specific question here is: Why does getting a 2002 at wait position 1 always result in the player being sent to the back of the queue instead of back to wait position 1? We've just spent 3-4 hours diligently dealing with 6 or more 2002 errors where we've retained our queue position to just get punted to the back of the line. Is this because the player is being put into a full lobby (one already at the 17,000-player maximum) or perhaps that players in wait position 1 are not sent to the dead letter queue when they get a 2002? Since the 2002 error results in the client closing is there a cookie not being stored? This is not an issue of a lack of hardware resources but about queue management which is software. This loss of queue position is the number one complaint I'm seeing when I look through the forums. People seem largely OK with waiting in line to play but are not OK with losing their queue positions and having to stare at their monitor/TVs for hours because of the myriad number of errors that can result is being kicked from the queue.

I have to hard agree.

I love how hard everyone is working, but this oversight is quite frustrating. I love you all, I really do. And I will continue to give my support.
But my heart has been hurt, today. The feeling of going from 1 to 7500 broke me. It broke me, hard.

[KnottySloth]

Why does getting a 2002 at wait position 1 always result in the player being sent to the back of the queue instead of back to wait position 1?

This is not the Case. For me i caan get the 2002 Error and reconnect from 1 - over 4k were my place was.
All i got is a very long waiting queue

[Dhorion]

Consider yourself lucky is you've gotten the 2002 error at wait position 1 and were not sent to the back of the queue.

[mazzalnx]

My partner and I attempted to log on at the same time yesterday, the 11th, around 8:10PM EST. Both got placed at around 4500 on Malboro queue. We calmly waited, same ISP, same modem/router, both hardwired connections. After our couple of hours waiting were done, his client logged in, while mine tossed an "All worlds are currently under maintenance" error at me. Trying to go back into the queue sent me back to the last position.

Yes. It is a pretty sad state of affairs that they can't even get the queuing/log-in software and code to work. Waiting is fine, but being yeeted out of the queue with random errors is not. Maintenance? Really? Did they just change the flavor text for 2002s? I'd rather have gotten a 2002 or whatever else, it would have been less insulting. My partner's computer is less than three feet away and I could see it log in just fine.

At this point I'm just posting more in hopes to share the experience and let others know they're not alone in having the client toss BS at them, rather than expecting a serious fix. I have three alts, and the NA datacenters are by far the closest to unplayable at peak times, and I'm not sure why. I had come to believe the game is pretty popular in Japan as well. Trying to log in to my alt on Aegis (Elemental) right at 9PM Tokyo time? Just fine! Queues no longer than 700, this past 10th and 11th. Yet they claim Tonberry (on the same DC) is the world with most players in these latest lodestone posts...? I really don't get it.

Some people bring up how 'transparent' SE has been through the whole affair, but I really don't think they're giving us a full picture. The play and queue experience is massively, massively different depending on which world you have your character. Do some have beefier hardware than others? Is the player count difference on these worlds so massive? I've been on Aegis for years and not once has it been a Preferred world (showing player count was low). It's all... really vague and obscure, in my limited sight and opinion.