Still getting 2002 and 4004 after waiting over an hour in queue after Maintenance

[SquashBuggy]

They said today that at around 4:40am PST they did maintenance on the log in servers to fix the issues with people in the queue getting booted with 2002, 4004 and the 3001 errors.

Well, it isn't fixed. Already was in a queue just under 5k, got down to around 1500 after an hour waiting and got a 2002 and now am back at 4800 in line again...

I get they said that this is a hard one to test, but i can confirm it is still doing it.

Square, please look into somethign that can keep our place in line when we disconnect and give us ample time to sign in. When i get disconnected i cannot log back in right away all the time due to repeated 2002 error before getting back to getting the character select screen. MAC and IP addresses should be sufficient to store our place in line for at least a few minutes at a time before removing us.

[Seera1024]

They did also state that they may not have found the solution for all of the fixes.

I have been disconnected a lot fewer times today while waiting in queue than I was yesterday. So either coincidence or they've solved some of the problem.

[EZGIL]

They did also state that they may not have found the solution for all of the fixes.

I have been disconnected a lot fewer times today while waiting in queue than I was yesterday. So either coincidence or they've solved some of the problem.

My current queue run has been from 4500 down to 1500 now with 1 2002 error. Which is, honestly, down from previous days tries.

I know this isnt what the OP wants to hear but it is slowing improving.

[CarnageTheory]

Yeah, honestly, at least for Cactuar, it looks like it's just made things worse. We're all getting 3001'd and can't even join the queue. Seems like there was some bug that let a couple thousand people into the game all at once (I was around 1000 in queue), and it let a couple of my FC in at the exact same time who were also at different states in the queue. Then it disconnected me with an error and then started giving me 3001 every time I tried to join the queue. About an hour later it stopped, and I was able to queue, but I was stuck at position #1355 for over an hour. Eventually the queue started moving again, I got to #1, got an error (I think you always do at 1), disconnected me, and now Cactuar has 3001 all over again.

If I had to guess, I'd say that probably means Cactuar is still over the cap at the moment, and until that cap is gone, none of us are going to be able to log in. That's just a guess, though.

[Chippy]

Same. I just sat in the queue from 4500 people down to about 1200 and then got booted with a 2002 "lobby server connection has encountered an error". Log back in... 5600 people in the queue now. I am a patient person, but this is getting really frustrating. It's one thing to make me log in 3+ hours before I intend to play the game so I can get through the queue, but I'm willing to sit patiently and wait for that. It's something else entirely to keep kicking me out of line and sending me to the back through no fault of my own. At the very VERY least I think we need to come up with some kind of solution to retain your "place" in line if you get disconnected so when you reconnect a few minutes later you don't have to start all over again.

[lezard21]

I just got home from work. Tried to log in. 7k queue. Same as yesterday. They said they had installed new servers to increase the cap from 17k players to 21k, yet the same amount of players in queue instead of ingame? Makes no sense.

Start refunding expansion and monthly fees now.

[Usernamewastaken]

I just got home from work. Tried to log in. 7k queue. Same as yesterday. They said they had installed new servers to increase the cap from 17k players to 21k, yet the same amount of players in queue instead of ingame? Makes no sense.

Start refunding expansion and monthly fees now.

The Resolution for this Issue

We are now ready to deploy the backup development servers to the public lobby servers, which will improve the capacity management of the lobby server and raise the maximum number of players in the queue to around 21,000. Since this will not require any maintenance, we will err on the side of caution and proceed with the deployment outside of peak hours. It is scheduled to be completed late in the night of December 7, Japan time.

They didn't add new servers they increased the cap of how many people can sit in the login queue before 2002 happens.

[lezard21]

They didn't add new servers they increased the cap of how many people can sit in the login queue before 2002 happens.

Well I just got two 2002 errors back to back in less than 10 minutes in queue, so whatever they did they made it worse.

Unless it's a weirdly phrased sentenced and what it means that now more people can get kicked off together at the same time, which feels it's what's happening now.

[Usernamewastaken]

Well I just got two 2002 errors back to back in less than 10 minutes in queue, so whatever they did they made it worse.

Unless it's a weirdly phrased sentenced and what it means that now more people can get kicked off together at the same time, which feels it's what's happening now.

I got them too. They did add more servers but its for letting people queue in. From what I took it reads that youre in a 5000 queue, okay it updates and now its reading theres 21001 in queue gotta kick someone.
Idk anything about that kind of stuff. But the best way to combat it (still have to baby sit the queue and be on pc) is to open 2 clients, have 1 in the queue and the other on character select when the queue 2002s swap over and requeue, keep doing that until you get in. And then 90k 10s after you get in.

[Caselia]

I just got home from work. Tried to log in. 7k queue. Same as yesterday. They said they had installed new servers to increase the cap from 17k players to 21k, yet the same amount of players in queue instead of ingame? Makes no sense.

Start refunding expansion and monthly fees now.

They installed new servers for the queue cap per data center, they did not increase the limit cap for players per world. They explained how the login system works and it's current design is to to prevent the worlds from crashing like it did during ARR to SHB. It's a countermeasure so those who are in-game don't get kicked out from the worlds going down.