I purchased the expansion, it's an issued statement in my bank account with the £29.99 taken out of my account. However, when I check the purchase history in my account there's no mention of it? I was playing the expansion for several days during the early access going to the various new locations. Now it's saying that I don't own the expansion at all? I also bought a potion of fantasia drank it, and it doesn't give me the option to re-edit my character, with my character showing up as blank with all criteria in the main menu appearing as '???'. No idea what's going on and am just eager to play the game. All items where purchased directly through mog-station and square enix's store, I don't own the game on steam and I am using the official launcher etc.