Error Code: i2501

[Zeno_Maxima]

Hi everyone. Bought my Endwalker Collector's edition on steam and now can not add it to my SE account. It gives me that error message : "You cannot use this function.
Please contact the SQUARE ENIX Support Centre for additional details.
Error Code: i2501". Pre Order code worked just fine and i was able to get all my stuff + early access. Has anyone run into the same problem here or it just me?><

[Lurcainne]

Same here! I have done every suggestion, even asked my trusted friends who were able to enter their code to log in into my account and made them helped entering the code, and still got the error!

Whyyyy

[Shadowspartan108]

Over here too. Haven't had this problem for the longest time now ever since I first joined this game idk why I'm struggling now.
I just hope this is resolved before early access is over I would be quite mad if I can't suddenly play the expansion I paid for because pre order codes and actual codes appear to be separate entities entirely (why is this even a thing honestly at least make it so collector's edition codes is only just for the bonus items).

[Lurcainne]

Over here too. Haven't had this problem for the longest time now ever since I first joined this game idk why I'm struggling now.
I just hope this is resolved before early access is over I would be quite mad if I can't suddenly play the expansion I paid for because pre order codes and actual codes appear to be separate entities entirely (why is this even a thing honestly at least make it so collector's edition codes is only just for the bonus items).

THIS
To be honest I was surprised when I got notice that the early access code is different!
I thought I already got my expansion

[Shadowspartan108]

I come bearing news of better tiding I guess. I finally successfully registered my EW code proper! I just... had to do it on my phone using 4G... because the i2501 is """protecting""" my account from shoddy internet...

[Lurcainne]

I come bearing news of better tiding I guess. I finally successfully registered my EW code proper! I just... had to do it on my phone using 4G... because the i2501 is """protecting""" my account from shoddy internet...

....I got error even when I tried with incognito on and off on phone/mobile data (4G as well)

[Zeno_Maxima]

They just replied to my I2501 error form with “please try again in 24hours”…I don’t even know what to say at this point.

[Dynratygus]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the European Support Center.

This thread will be moved to ‘Separate Support Required.”


Thank you for contacting Final Fantasy XIV Technical Support.