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  1. 12-08-2021 01:15 PM #1
    Darneil
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    Darneil's Avatar
    Join Date
    Dec 2021
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    Character
    Lyra Aurum
    World
    Diabolos
    Main Class
    Gunbreaker Lv 74

    I'm dumb...Please help!

    I was on the Mogstation today to look at my account (since I can't log in). I realized today, December 7 around 6p PST that I had only registered the Endwalker Preorder Items and Bonuses which I believe also has Early Access. I had failed to register the actual Endwalker product.

    My question is: am I eligible for the "free" 7 days? I ask because the official statement mentioned owning an active sub and the "Full Version" of FF XIV as of December 7 12a PST

    I'm already upset I can't play and this would just be even more salt in the wound. thank you!
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    Last edited by Darneil; 12-08-2021 at 01:18 PM.
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  2. 12-09-2021 04:18 AM #2
    Dynratygus
    Moderator Dynratygus's Avatar
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    Oct 2018
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    2,853
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the North American Support Center.

    This thread will be moved to ‘Separate Support Required.”


    Thank you for contacting Final Fantasy XIV Technical Support.
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