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  1. 12-03-2021 09:34 PM #1
    Asmita
    Player
    Asmita's Avatar
    Join Date
    Dec 2021
    Location
    Sharlayan
    Posts
    1
    Character
    Asmita Virgo
    World
    Shiva
    Main Class
    White Mage Lv 80

    Items from MogStation didn't appear in my mailbox

    Hi
    About 2,5h ago i buy Fantasia in MogStation but i didn't get this in game
    I have only one character so no chance for mistake, payment goes well, got mail with purchase complete.
    It's my first time buying something in MogShop so mayby i just have to wait a lil bit longer? Or it's a new expansion fault?
    Thanks for all answers <3
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  2. 12-03-2021 09:49 PM #2
    RallosZekAO
    Player
    RallosZekAO's Avatar
    Join Date
    Aug 2013
    Posts
    14
    Character
    Fippie Darkpaw
    World
    Leviathan
    Main Class
    Gladiator Lv 51
    You're not the only one. Plenty of people sitting around a delivery moogle that have purchased something 2+ hours ago now and nothing. I guess we can't have a good launch and have other things work properly too.
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  3. 12-11-2021 05:44 AM #3
    Thukoolo
    Moderator Thukoolo's Avatar
    Join Date
    Aug 2021
    Posts
    315
    Greetings everyone and thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. However, we advise contacting a Game Master in game using the /supportdesk command as they should be able to assist further. This thread will be moved over to 'Separate Support Required'.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums!
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