These are what I get, due to the client being very sensitive. Normally it's an inconvenience, but with the spot in queue not being held, I am effectively stopped from progressing in the Temple of Babil. If I join with trusts, my progress is lost and i'm setback 30 min to an hour. I won't ask my friends/FC to party, because they could get stuck in a dungeon with a replacement because the queue times are obscene.

So yes, please take those with client crashes out of the queue, and focus your kicks on people with login times greater than 5 hours. Forcing them to relog into the client allows other players the opportunity to play and should shorten queue times. It also frees up GMs for hunting those players that are finding ways to stay logged in while not there.