Greetings fellow Eorzean,

We apologize for the inconvenience you have experienced with server congestion on Final Fantasy XIV. We understand that the continuing congestion issues with the game due to the large player base still results in errors such as 2002. We are aware of these issues and continuing to work on alleviating these concerns as stated in the official lodestone post:

https://na.finalfantasyxiv.com/lodes...57f7b5b78b9bb3

We appreciate your continued patience and understanding regarding this matter and ask that you try again at a later time to see if the issue persists along with keeping an eye out on the Lodestone website when further updates will become available.

Thank you for visiting the Final Fantasy XIV Technical Support forums!