endwalker registration code issues.

[Yuumei]

I got hit by the same issue - submitted a ticket for livechat support (EU) and was told to fill this form (https://support.eu.square-enix.com/s...a=2&h=729633fa) which the help agent said is needed for them to escalate it.
Received a email reply the next day (approx 24hrs later) saying it was resolved and i was able to successfully key the registration code in Mogstation.

Hope everyone else can get this issue resolved soon!

[RoaringDonkey]

haha just tried to get on live chat for help redeeming my endwalker code, always opens up on opera browser but then tells me live chat isnt available on opera . i dont even use opera this pos company uses it . 5000 in queue , so sick of this shit now, RIP

[Lurcainne]

haha just tried to get on live chat for help redeeming my endwalker code, always opens up on opera browser but then tells me live chat isnt available on opera . i dont even use opera this pos company uses it . 5000 in queue , so sick of this shit now, RIP

How do you get/reach the live chat? I really need that too

[RoaringDonkey]

log into mog station (not on opera browser) then navigate to it through support senter , then there is a link for if you have a problem with your endwalker registration.

[RoaringDonkey]

i got an email after opening a ticket like the player above ( yuumei), i had to turn my vpn off but it registered properly now. gl

[Lurcainne]

Still no luck for me here, sadly

[HalcyonStar]

Ya I tried to log in today only for it to say I don't own endwalker anymore. If I had known there were 2 ****ing separate codes, maybe I would have saved my purchase information. This has upset me a great deal as I have limited time to play. I can't even find the original code I put in, let alone a second one. This is some seriously Mickey Mouse stuff going on.

EDIT: So, I found the SECOND code. From THIS store website: https://store.na.square-enix-games.com/, NOT the mogstation store, by logging in with my SE account and going to the 'Orders' dropdown from clicking on my name in the upper right hand corner. When people were staying you can get the code from the SE store, I was thinking the mogstation. This is NOT clear, very convoluted and beyond frustrating. This is the first time I have EVER seen a game require a second code after a pre-release event. Words cannot even..