Directx11 error

[itsascream]

Everytime I talk to the manager of suites in the Pendants for the quest 'Echoes of a Fallen Star', the cutscene begins to load and then the loading wheel will stop and I get the following error:

ffxiv_dx11.exe+1385A58
ffxiv_dx11.exe+138804E
ffxiv_dx11.exe+138AB15
ffxiv_dx11.exe+476AEC
ffxiv_dx11.exe+19D1D2
ffxiv_dx11.exe+1456059
KERNEL32.DLL+17034
ntdll.dll+52651

I've never had crashes before this and it only seems to be the cutscene that is the issue as after the first crash I went and played the game for about an hour until I tried to enter the cutscene and it crashed my game again. I've tried running the game windowed, updated my drivers, tried running it with Directx9 instead but I'm still met with a crash when it tries to load.

Update: I fixed the problem, using the 'restore game data' option in the launcher did the trick. If your error is also cutscene related perhaps try this, even though it is slightly annoying.

[RadioactiveMicrobe]

Hello everyone, after looking at some event logs i see this common error (Event 1026 and Event 1000 respectively):

Application: ffxiv_dx11.exe
CoreCLR Version: 5.0.621.22011
.NET Version: 5.0.6
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FF7FBACFB54

Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x61eeb095
Faulting module name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x61eeb095
Exception code: 0xc0000005
Fault offset: 0x000000000140fb9d
Faulting process id: 0x5310
Faulting application start time: 0x01d820652ecfccbf
Faulting application path: E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Report Id: eeaae846-6072-4257-8ed9-ff89bf84c029

The exception address changes, naturally, but the common addresses are

00007FF7FBACFB54
00007FF7FBACFB9D
00007FF7FA89E450

All my errors seems to be at these addresses