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Thread: Directx11 error

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  1. #1
    Player
    Brandter's Avatar
    Join Date
    Sep 2021
    Posts
    34
    Character
    Mr Captain
    World
    Odin
    Main Class
    Warrior Lv 62
    Quote Originally Posted by RocciaSolida View Post
    Sometimes I get DX11 errors when closing the game so I don't really care much.
    Still I pray every day that these issues won't suddenly get worse as I've already tried to reinstall my drivers with DDU, run multiple memtests, repair my DX11 install etc...
    I'm certainly not gonna underclock my GPU because of some spaghetti code, I'd rather quit the game altogether
    Downclocking dosen't help anyway, I've done that it just increase your time before the crash by around 20%, the longest I got it working on my old rig was to change the CPU affinity to high and lock the game to two CPU cores. And again, this is not a solution! The game still crashes! I've even went back to my old computer that worked 100% of the time and never had a single crash, even that computer crash now. From what I can see with my systems is that the issue is linked to the memory in some way, if I use an XMP profile at 3200mhz or higher, the game crashes on launch, even though the system is completely stable with every other game. If I go to XMP 1 at 3000mhz memory it crashes after 1 or 2 hours. If I go to 2999mhz but sill on the XMP1 profile the game doesn't crash at all. And if I turn off XMP the game crashes after 20min... something is funky with their shitty code, their implementation of DX in the game. This will never be fixed unless the developers get their hands on the issue, this is a hardware/software conflict and the DX11 error seems to be a "catch all" error, people who've had issues with the audio get DX11 errors even though it's a conflict with their wireless headsets.

    Also a tip to everyone in this thread, open Run (windows key+R) and type "perfmon /rel". This will bring up the performance monitor, reliability monitor and I can guarantee that the error you get with FF14 crashes is a Hardware error with the problem event name "LiveKernelEvent". This goes to show that there's something that the game code is conflicting with. That's why some people have had some progress with removing USB devices. The error ID in the eventviewer is 1001. Or you can go the correlated time for the error and check if anything else show up in the eventviewer.
    (3)

  2. #2
    Player
    Brennus's Avatar
    Join Date
    Apr 2021
    Posts
    83
    Character
    Brennus Al'vere
    World
    Midgardsormr
    Main Class
    Paladin Lv 90
    I'm going to add a link to my own thread on this issue. I've had DirectX11 crashes ever since I started playing this game, and no, I never experienced this issue on any other game I've and still play: WoW, GW2, SWTOR, Diablo3, ESO, etc. Square should give us an official response on this subject. It makes no sense that so many players have the same problem, it's not our rigs, it's the software.

    https://forum.square-enix.com/ffxiv/...17#post5782617
    (0)

  3. #3
    Player
    ZenithanGunn's Avatar
    Join Date
    Aug 2013
    Posts
    19
    Character
    Zenithan Freezegunn
    World
    Goblin
    Main Class
    Astrologian Lv 82
    Quote Originally Posted by Brandter View Post
    Downclocking dosen't help anyway, I've done that it just increase your time before the crash by around 20%, the longest I got it working on my old rig was to change the CPU affinity to high and lock the game to two CPU cores. And again, this is not a solution! The game still crashes! I've even went back to my old computer that worked 100% of the time and never had a single crash, even that computer crash now. From what I can see with my systems is that the issue is linked to the memory in some way, if I use an XMP profile at 3200mhz or higher, the game crashes on launch, even though the system is completely stable with every other game. If I go to XMP 1 at 3000mhz memory it crashes after 1 or 2 hours. If I go to 2999mhz but sill on the XMP1 profile the game doesn't crash at all. And if I turn off XMP the game crashes after 20min... something is funky with their shitty code, their implementation of DX in the game. This will never be fixed unless the developers get their hands on the issue, this is a hardware/software conflict and the DX11 error seems to be a "catch all" error, people who've had issues with the audio get DX11 errors even though it's a conflict with their wireless headsets.

    Also a tip to everyone in this thread, open Run (windows key+R) and type "perfmon /rel". This will bring up the performance monitor, reliability monitor and I can guarantee that the error you get with FF14 crashes is a Hardware error with the problem event name "LiveKernelEvent". This goes to show that there's something that the game code is conflicting with. That's why some people have had some progress with removing USB devices. The error ID in the eventviewer is 1001. Or you can go the correlated time for the error and check if anything else show up in the eventviewer.
    So I went to our AMD Ryzen crashes in every dungeon PC and we had a hub connected to the USB ports under the LAN connector on the motherboard. The hub just connected the keyboard and mouse, sometimes a XBOX one controller. Well I moved the USB hub connector from the USB ports under the LAN connector over to the next USB ports on the motherboard.

    We've not had a single DirectX11 crash since. We've probably run a dozen plus dungeons, events, AFK timed out, all of it and we've had no further crashes. If we crash again I'll update this post but for the moment it seems oddly moving anything USB related off the USB connectors under the LAN port to another set of USB ports has "fixed" the mystery DirectX 11 error 10000002 for us.
    (0)

  4. #4
    Player
    Acryum's Avatar
    Join Date
    Jan 2022
    Posts
    4
    Character
    Acryum Westknight
    World
    Zalera
    Main Class
    Bard Lv 90
    Same issue here folks. I never had the DirectX11 fatal error crashes until the Endwalker expansion. It started every once in while and now it crashes my computer all the time now. Game is totally unplayable now. I've tried all the fixes on this thread and others listed on the web. Linked a example of sites I tried: https://techcult.com/fix-final-fanta...directx-error/ The only thing I did not do is re-install windows. I've spent many hours trying to fix this to no avail. Unfortunately I have nothing to add to help with this... I'm done !!

    Edition Windows 10 Pro
    Version 21H1
    OS build 19043.1415
    Processor Intel(R) Core(TM) i7-4960X CPU @ 3.60GHz 3.30 GHz
    Installed RAM 32.0 GB
    System type 64-bit operating system, x64-based processor
    Graphics Card NVIDIA GeForce GTX 970
    (1)

  5. #5
    Player
    w760iniki3's Avatar
    Join Date
    Aug 2019
    Location
    Gridania
    Posts
    11
    Character
    Carielya Meteion
    World
    Phoenix
    Main Class
    Astrologian Lv 90
    Quote Originally Posted by Acryum View Post
    Same issue here folks. I never had the DirectX11 fatal error crashes until the Endwalker expansion. It started every once in while and now it crashes my computer all the time now. Game is totally unplayable now. I've tried all the fixes on this thread and others listed on the web. Linked a example of sites I tried: https://techcult.com/fix-final-fanta...directx-error/ The only thing I did not do is re-install windows. I've spent many hours trying to fix this to no avail. Unfortunately I have nothing to add to help with this... I'm done !!

    Edition Windows 10 Pro
    Version 21H1
    OS build 19043.1415
    Processor Intel(R) Core(TM) i7-4960X CPU @ 3.60GHz 3.30 GHz
    Installed RAM 32.0 GB
    System type 64-bit operating system, x64-based processor
    Graphics Card NVIDIA GeForce GTX 970
    Don't bother reinstalling Windows, ive done it three times in the last week or two because of the exact same problems and it didn't help.
    You're just stuck with the error's at some point, nothing you can do.
    (0)

  6. #6
    Player
    w760iniki3's Avatar
    Join Date
    Aug 2019
    Location
    Gridania
    Posts
    11
    Character
    Carielya Meteion
    World
    Phoenix
    Main Class
    Astrologian Lv 90
    Well, 6.05 is out and its neither listed under fixes nor is it even acknowledged in known issues. Good job Square!
    (0)