Directx11 error

[rachcouture]

For new people posting in this thread, PLEASE post the FF14 system information output. We need as much data as possible, not "I have the problem too" with nothing else written.

Because the issue is with the client, not people's systems, likely due to the needless tinkering with the game's audio engine. But hey, here you go—


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Rachel Audrey\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-10870H CPU @ 2.20GHz (8 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.6.2
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32530.309MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 33330.309MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 250.000GB SYSTEM_FREEDISC_SPACE 127.792GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.938GB SYSTEM_FREEDISC_SPACE 104.845GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1657.416GB SYSTEM_FREEDISC_SPACE 515.205GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 8042.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16265.154 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_156dc23a4fab3900\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_156dc23a4fab3900\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_156dc23a4fab3900\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_156dc23a4fab3900\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.9664
SYSTEM_GRAPHICS_DRIVER_DATE 5/31/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080 Laptop GPU
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080 Laptop GPU
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_0b381fc0f46444bc\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_0b381fc0f46444bc\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_0b381fc0f46444bc\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_0b381fc0f46444bc\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
SYSTEM_GRAPHICS_DRIVER_DATE 11/25/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Headphones (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {DD3D56CD-AD19-439E-BB73-6A1F98DD0F01}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9228.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/23/2021 18:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {9A0B3E8E-320A-450D-BC0C-C6C7EE00FFFF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9228.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/23/2021 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05218600-E4C7-11EB-8001444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05218600-E4C7-11EB-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Sensei Ten
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05218600-E4C7-11EB-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Sensei Ten
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05218600-E4C7-11EB-8005444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05218600-E4C7-11EB-8008444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05218600-E4C7-11EB-8009444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05218600-E4C7-11EB-800C444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05218600-E4C7-11EB-800F444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05218600-E4C7-11EB-8011444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05218600-E4C7-11EB-8013444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05218600-E4C7-11EB-8015444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05218600-E4C7-11EB-8017444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05218600-E4C7-11EB-8019444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05218600-E4C7-11EB-801B444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05218600-E4C7-11EB-801C444553540000}
SYSTEM_INPUT_NAME SteelSeries Sensei Ten
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05218600-E4C7-11EB-801E444553540000}
SYSTEM_INPUT_NAME AW-ELC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0523CFF0-E4C7-11EB-801F444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0523CFF0-E4C7-11EB-8020444553540000}
SYSTEM_INPUT_NAME SteelSeries Sensei Ten
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0523CFF0-E4C7-11EB-8021444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Directx11 error - Reply to Topic - Google Chrome
Discord
Steam
Alienware Command Center
Alienware Command Center
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Borderless Gaming
FileZilla Client 3.56.2
Google Chrome
ImgBurn
Alienware Command Center Suite
JDownloader 2
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
RivaTuner Statistics Server 7.3.3
Steam
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Enpass
Python Launcher
Intel® Integrated Sensor Solution
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.30.30704
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.30.30401
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Alienware OC Controls
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.30.30704
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Windows Desktop Runtime - 5.0.8 (x64)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft XNA Framework Redistributable 4.0 Refresh
Enpass
ExpressVPN
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30704
ExpressVPN
7-Zip 19.00 (x64)
CCleaner
FINAL FANTASY XIV Online
Wallpaper Engine
SteelSeries Engine 3.22.2
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
RstDowngradeGuard
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Python 3.9.9 Test Suite (64-bit symbols)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.30.30401
Intel(R) Icls
Python 3.9.9 Tcl/Tk Support (64-bit)
Intel(R) LMS
Microsoft .NET Runtime - 5.0.8 (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Alienware Update for Windows Universal
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.30.30401
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Windows Desktop Runtime - 5.0.8 (x64)
Python 3.9.9 Standard Library (64-bit)
Killer Wireless Driver UWD
Alienware Command Center Suite
Python 3.9.9 Tcl/Tk Support (64-bit symbols)
Python 3.9.9 Add to Path (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Killer Ethernet Performance Driver Suite UWD
Python 3.9.9 Documentation (64-bit)
Python 3.9.9 Executables (64-bit symbols)
Microsoft .NET Host - 5.0.8 (x64)
OptaneDowngradeGuard
Python 3.9.9 Standard Library (64-bit symbols)
paint.net
ISS_Drivers_x64
Python 3.9.9 Core Interpreter (64-bit)
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Graphics Driver 497.09
NVIDIA PhysX System Software 9.21.0713
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application
NVIDIA Platform Controllers and Framework
Python 3.9.9 Executables (64-bit)
Alienware OCControls Service Installer
Python 3.9.9 Core Interpreter (64-bit symbols)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Python 3.9.9 pip Bootstrap (64-bit)
Microsoft .NET Host FX Resolver - 5.0.8 (x64)
Python 3.9.9 Development Libraries (64-bit)
Intel(R) Management Engine Components
Intel(R) Management Engine Driver
Python 3.9.9 Test Suite (64-bit)
Python 3.9.9 Utility Scripts (64-bit)
Dynamic Application Loader Host Interface Service
Intel(R) Management Engine Components


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Enpass\Enpass.exe 00001BA4
C:\Program Files (x86)\ExpressVPN\expressvpn-ui\ExpressVPN.exe 00002678
C:\Program Files (x86)\ExpressVPN\expressvpn-ui\ExpressVPNNotificationService.exe 0000174C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000814
C:\Program Files (x86)\Steam\steam.exe 00000F1C
C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\wallpaper64.exe 000011A4
C:\Program Files\Alienware\Alienware Command Center\AWCC.Background.Server.exe 00003274
C:\Program Files\Google\Chrome\Application\chrome.exe 00000EB0
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00002BAC
C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.3407.0_x64__8j3eq9eme6ctt\IGCC.exe 00002A54
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.4.9.0_x64__htrsf667h5kn2\AWCC.exe 000036B0
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.4.9.0_x64__htrsf667h5kn2\GameLibrary\GameLibraryAppService.exe 000036E0
C:\Users\Rachel Audrey\AppData\Local\Discord\app-1.0.9003\Discord.exe 00002C98
C:\Windows\Explorer.EXE 00001818
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_7208949846a9b9dc\igfxEM.exe 00000FE0
C:\Windows\System32\DriverStore\FileRepository\dptf_cpu.inf_amd64_1da48d5885266bb7\dptf_helper.exe 00001A8C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_85cff5320735903d\RtkAudUService64.exe 0000278C
C:\Windows\System32\RuntimeBroker.exe 0000079C
C:\Windows\System32\SystemSettingsBroker.exe 000011D0
C:\Windows\System32\oobe\UserOOBEBroker.exe 000033F4
C:\Windows\System32\smartscreen.exe 00003BBC
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000279C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001C10
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001A08
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00001D14
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001BB0
C:\Windows\explorer.exe 00002528
C:\Windows\system32\ApplicationFrameHost.exe 00003454
C:\Windows\system32\DllHost.exe 00002CA8
C:\Windows\system32\SettingSyncHost.exe 00001670
C:\Windows\system32\sihost.exe 000009D0
C:\Windows\system32\svchost.exe 00003144
C:\Windows\system32\taskhostw.exe 00000D54
G:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002C48
G:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003674

And before anyone suggests a bunch of red herrings: latest video and audio drivers, no overlays whatsoever, overclocking turned off makes no difference, nor does installation drive, and I don't use a multichannel headset (stereo headphones only) whatsoever.

I've gotten crashes in multiple locations, but major cities tend to be the worst offender, often to the point that I can't even get back on without erroring out during loading.

It's technically modifying game files so it's against TOS. It's like the Cosmetic mods that only change what you see. They are against TOS but as long as you don't talk about it they wont do anything about it.

It's a transition layer between DirectX and Vulkan. It doesn't modify the game code at all, nor even come close to touching it. Please learn about something before presenting misinformation.

Unfortunately, DXVK doesn't work for me in this case, despite having a useful impact in other games; FFXIV reports running at 90 frames (where I have it locked), but the frametiming is all wrong, and it feels more like it's running at 30. Unfortunately, the devs of the project don't care about anything outside of linux despite such a tool being extremely useful from the Windows side of things, as well, so there's not much to be done.