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  1. #11
    Player
    LumiAura's Avatar
    Join Date
    Jul 2014
    Location
    Gridania
    Posts
    18
    Character
    Hana Omanjiru
    World
    Brynhildr
    Main Class
    White Mage Lv 90

    Dx11 Errors

    Hello, and good evening people of Final Fantasy XIV. I'm currently having an ongoing issue that I've faced since the release of Endwalker, yet has gotten worse with the introduction of 6.01.

    I've been plagued with constant DirectX 11 errors. At first, before 6.01, it would only happen when I logged out of the game itself. I wasn't too bothered by it, considering I was done playing the game at that point. However, since the newest patch, when I launch the game, it immediately errors out at the age rating with the following code:

    -----------------------------------------------
    FINAL FANTASY XIV

    An unexpected error has occurred. Exiting FINAL FANTASY XIV.
    2021-12-15_15:28

    ffxiv_dx11.exe+ 140F5B7
    ffxiv_dx11.exe+ 14D1158
    ffxiv_dx11.exe+ 14D014C
    ffxiv_dx11.exe+ 14B7F31
    ffxiv_dx11.exe+ 1455C89
    KERNEL32.DLL+ 17034
    ntdll.dll+ 52651

    -----------------------------------------------

    I did various 'fixes' that was meant to remedy the situation, however, none have served as a permanent solution. Things I have tried:

    -Updating Drivers
    -Updating Windows
    -Rebooting PC
    -Reinstalling Drivers
    -Reinstalling FFXIV x 3 (Worked once, but at relaunch, error)
    -Lowering Audio HZ
    -Running FFXIV in Administrator Mode
    -Changing compatibility modes
    -Adjusting Firewall
    -Running in DirectX 9 (Worked for a while, but lag caused it to crash)
    -Fixing Registry Errors
    -Using CCleaner
    -Checking to make sure FFXIV is in C Drive
    -Lowering in game settings
    -Limiting in game FPS
    -Unplugging Headset
    -Setting default sound to current through audio settings for FFXIV
    -Disabling Overlays
    -Closing all programs other than Steam and FFXIV

    -----------------------------------------------

    THINGS TO NOTE

    I have dual monitors. FFXIV is on Display 1, while everything else is on Display 2. My headset says AV Virtual 7.1, I'm unsure on the brand since it was a gift. I've been monitoring temperatures, but considering the error strikes before the game can fully load, I doubt this is the issue.

    Through various experiments, and attempts to work around this issue, I've come across a discovery. I can still play the game with the error code active, HOWEVER, I do NOT have any sound. My PC is not even a year old yet, and runs other games like a dream. I'm not entirely sure if the issue is on my end, or not. Here are my computers specs:



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\MissC\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS F9
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16315.293MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18747.293MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1907.614GB SYSTEM_FREEDISC_SPACE 733.019GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8050.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8157.646 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
    SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8050.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8157.646 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
    SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND HP 2159 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {6717B70C-9230-4AB8-AAA1-83822B425396}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/22/2021 19:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {C773D91D-7966-44E7-8634-7F4D96C6151D}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/13/2019 19:00:00
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {EC52288E-BB22-4955-B331-134F4761B071}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/13/2019 19:00:00
    SYSTEM_SOUND Speakers (USB PnP Audio Device)
    SYSTEM_SOUND_DEVICE_ID {C549CE33-F5DD-4511-955E-96DD4C50C1DA}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EAC477F0-A4F1-11EB-8003444553540000}
    SYSTEM_INPUT_NAME Game Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EAC477F0-A4F1-11EB-8004444553540000}
    SYSTEM_INPUT_NAME Game Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EAC477F0-A4F1-11EB-8005444553540000}
    SYSTEM_INPUT_NAME Game Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EAC477F0-A4F1-11EB-8006444553540000}
    SYSTEM_INPUT_NAME Game Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EAC4C610-A4F1-11EB-8007444553540000}
    SYSTEM_INPUT_NAME Game Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EAC4C610-A4F1-11EB-8008444553540000}
    SYSTEM_INPUT_NAME Game Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {83A90620-189C-11EC-8001444553540000}
    SYSTEM_INPUT_NAME Mechanical Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {83A92D30-189C-11EC-8002444553540000}
    SYSTEM_INPUT_NAME Mechanical Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {25A64370-A4F8-11EB-8009444553540000}
    SYSTEM_INPUT_NAME USB PnP Audio Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Directx11 error - Page 6 - Google Chrome
    Steam
    Settings
    Settings
    Microsoft Text Input Application


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Diablo
    Battle.net
    Diablo II Resurrected Beta
    Diablo III
    Google Chrome
    Microsoft Edge
    Microsoft Edge Update
    Microsoft Edge WebView2 Runtime
    OBS Studio
    Origin
    Overwatch
    Overwolf
    Rockstar Games Launcher
    Rockstar Games Social Club
    StarCraft
    Steam
    StreamElements OBS.Live
    Intel(R) Wireless Bluetooth(R)
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
    Plarium Play
    Epic Online Services
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Launcher Prerequisites (x64)
    The Sims™ 4
    The Sims™ 4 Paranormal Stuff Pack
    The Sims™ 4 Snowy Escape
    Plarium Play
    GOG GALAXY
    ENE_AIC_Marvell_HAL
    ENE_DRAM_RGB_AIO
    Minecraft Launcher
    ENE_EHD_SSS_HAL
    Epic Games Launcher
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    ENE IO Driver
    Microsoft XNA Framework Redistributable 4.0 Refresh
    ENE_EHD_M2_HAL
    Intel® Software Installer
    Patriot Viper M2 SSD RGB
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    RGB Fusion
    NZXT CAM 4.18.1
    CCleaner
    Microsoft 365 Apps for enterprise - en-us
    Get Stuffed!
    Red Dead Redemption 2
    Grand Theft Auto III
    PowerWash Simulator
    Gas Station Simulator: Prologue - Early Days
    Goose Goose Duck
    Crab Game
    7 Days to Die
    SEGA Mega Drive & Genesis Classics
    ARK: Survival Evolved
    Dead by Daylight
    FINAL FANTASY XIV Online
    Stardew Valley
    Feed and Grow: Fish
    VRChat
    Conan Exiles
    Kingdoms and Castles
    Jurassic World Evolution
    Planet Zoo
    Beasts of Bermuda
    Phasmophobia
    Team Sonic Racing™
    Spyro™ Reignited Trilogy
    Microsoft Visio - en-us
    ENE_AIC_Marvell_HAL
    Patriot Viper M2 SSD RGB
    ENE_DRAM_RGB_AIO
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Update Health Tools
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
    ENE_EHD_M2_HAL
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Documentation Manager
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Windows PC Health Check
    NVIDIA Graphics Driver 497.29
    NVIDIA GeForce Experience 3.24.0.126
    NVIDIA Optimus Update 39.2.2.0
    NVIDIA PhysX System Software 9.21.0713
    NVIDIA Update 39.2.2.0
    NVIDIA FrameView SDK 1.2.4999.30397803
    NVIDIA SHIELD Streaming
    NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
    NVIDIA HD Audio Driver 1.3.38.94
    NVIDIA Install Application
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NvModuleTracker
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.24.0.126
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.39.0.0
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    ENE_EHD_SSS_HAL
    Epic Games Launcher Prerequisites (x64)

    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000243C
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001940
    C:\Program Files (x86)\Steam\steam.exe 0000345C
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000025DC
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000040F8
    C:\Program Files\Google\Chrome\Application\chrome.exe 00001C58
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000038A0
    C:\Program Files\Windows NT\Accessories\wordpad.exe 00004D7C
    C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Cortana.exe 000032C4
    C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Win32Bridge.Server.exe 00003910
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21111.123.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001864
    C:\Users\MissC\AppData\Local\Discord\app-1.0.9003\Discord.exe 00001D58
    C:\Users\MissC\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001988
    C:\Windows\Explorer.EXE 0000384C
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00005564
    C:\Windows\System32\RtkAudUService64.exe 0000087C
    C:\Windows\System32\RuntimeBroker.exe 00000834
    C:\Windows\System32\SecurityHealthSystray.exe 00004FC8
    C:\Windows\System32\oobe\UserOOBEBroker.exe 00000C2C
    C:\Windows\System32\smartscreen.exe 00000BBC
    C:\Windows\System32\svchost.exe 0000489C
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000189C
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000040AC
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000014AC
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002154
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000040DC
    C:\Windows\system32\ApplicationFrameHost.exe 0000387C
    C:\Windows\system32\DllHost.exe 00001724
    C:\Windows\system32\SettingSyncHost.exe 00005630
    C:\Windows\system32\conhost.exe 000045CC
    C:\Windows\system32\sihost.exe 0000357C
    C:\Windows\system32\svchost.exe 000003D0
    C:\Windows\system32\taskhostw.exe 00004258

    --------------------------------------------------------------------

    I've spent over 8,000 hours in FFXIV, and I would absolutely be heart broken if I have to quit due to these errors... Please, find the issue and fix it. I've never had issues until Endwalkers release. (Aside from bugs that popped up from time to time again that's been patched out.) I love this game and it's community, I can only hope a solution can be found soon... Also, sorry for the lengthy post, I wanted it to be as detailed as possible to find a solution.
    (0)
    Last edited by LumiAura; 12-25-2021 at 05:52 AM.
    Look forward to tomorrow, because turning your head to look back hurts your neck.