Hello, and good evening people of Final Fantasy XIV. I'm currently having an ongoing issue that I've faced since the release of Endwalker, yet has gotten worse with the introduction of 6.01.
I've been plagued with constant DirectX 11 errors. At first, before 6.01, it would only happen when I logged out of the game itself. I wasn't too bothered by it, considering I was done playing the game at that point. However, since the newest patch, when I launch the game, it immediately errors out at the age rating with the following code:
-----------------------------------------------
FINAL FANTASY XIV
An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2021-12-15_15:28
ffxiv_dx11.exe+ 140F5B7
ffxiv_dx11.exe+ 14D1158
ffxiv_dx11.exe+ 14D014C
ffxiv_dx11.exe+ 14B7F31
ffxiv_dx11.exe+ 1455C89
KERNEL32.DLL+ 17034
ntdll.dll+ 52651
-----------------------------------------------
I did various 'fixes' that was meant to remedy the situation, however, none have served as a permanent solution. Things I have tried:
-Updating Drivers
-Updating Windows
-Rebooting PC
-Reinstalling Drivers
-Reinstalling FFXIV x 3 (Worked once, but at relaunch, error)
-Lowering Audio HZ
-Running FFXIV in Administrator Mode
-Changing compatibility modes
-Adjusting Firewall
-Running in DirectX 9 (Worked for a while, but lag caused it to crash)
-Fixing Registry Errors
-Using CCleaner
-Checking to make sure FFXIV is in C Drive
-Lowering in game settings
-Limiting in game FPS
-Unplugging Headset
-Setting default sound to current through audio settings for FFXIV
-Disabling Overlays
-Closing all programs other than Steam and FFXIV
-----------------------------------------------
THINGS TO NOTE
I have dual monitors. FFXIV is on Display 1, while everything else is on Display 2. My headset says AV Virtual 7.1, I'm unsure on the brand since it was a gift. I've been monitoring temperatures, but considering the error strikes before the game can fully load, I doubt this is the issue.
Through various experiments, and attempts to work around this issue, I've come across a discovery. I can still play the game with the error code active, HOWEVER, I do NOT have any sound. My PC is not even a year old yet, and runs other games like a dream. I'm not entirely sure if the issue is on my end, or not. Here are my computers specs:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\MissC\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F9
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16315.293MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18747.293MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1907.614GB SYSTEM_FREEDISC_SPACE 733.019GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8050.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.646 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8050.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.646 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND HP 2159 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6717B70C-9230-4AB8-AAA1-83822B425396}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/22/2021 19:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {C773D91D-7966-44E7-8634-7F4D96C6151D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/13/2019 19:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {EC52288E-BB22-4955-B331-134F4761B071}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/13/2019 19:00:00
SYSTEM_SOUND Speakers (USB PnP Audio Device)
SYSTEM_SOUND_DEVICE_ID {C549CE33-F5DD-4511-955E-96DD4C50C1DA}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAC477F0-A4F1-11EB-8003444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAC477F0-A4F1-11EB-8004444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAC477F0-A4F1-11EB-8005444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAC477F0-A4F1-11EB-8006444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAC4C610-A4F1-11EB-8007444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAC4C610-A4F1-11EB-8008444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83A90620-189C-11EC-8001444553540000}
SYSTEM_INPUT_NAME Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83A92D30-189C-11EC-8002444553540000}
SYSTEM_INPUT_NAME Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25A64370-A4F8-11EB-8009444553540000}
SYSTEM_INPUT_NAME USB PnP Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Directx11 error - Page 6 - Google Chrome
Steam
Settings
Settings
Microsoft Text Input Application
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Diablo
Battle.net
Diablo II Resurrected Beta
Diablo III
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OBS Studio
Origin
Overwatch
Overwolf
Rockstar Games Launcher
Rockstar Games Social Club
StarCraft
Steam
StreamElements OBS.Live
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Plarium Play
Epic Online Services
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Launcher Prerequisites (x64)
The Sims™ 4
The Sims™ 4 Paranormal Stuff Pack
The Sims™ 4 Snowy Escape
Plarium Play
GOG GALAXY
ENE_AIC_Marvell_HAL
ENE_DRAM_RGB_AIO
Minecraft Launcher
ENE_EHD_SSS_HAL
Epic Games Launcher
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ENE IO Driver
Microsoft XNA Framework Redistributable 4.0 Refresh
ENE_EHD_M2_HAL
Intel® Software Installer
Patriot Viper M2 SSD RGB
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
RGB Fusion
NZXT CAM 4.18.1
CCleaner
Microsoft 365 Apps for enterprise - en-us
Get Stuffed!
Red Dead Redemption 2
Grand Theft Auto III
PowerWash Simulator
Gas Station Simulator: Prologue - Early Days
Goose Goose Duck
Crab Game
7 Days to Die
SEGA Mega Drive & Genesis Classics
ARK: Survival Evolved
Dead by Daylight
FINAL FANTASY XIV Online
Stardew Valley
Feed and Grow: Fish
VRChat
Conan Exiles
Kingdoms and Castles
Jurassic World Evolution
Planet Zoo
Beasts of Bermuda
Phasmophobia
Team Sonic Racing™
Spyro™ Reignited Trilogy
Microsoft Visio - en-us
ENE_AIC_Marvell_HAL
Patriot Viper M2 SSD RGB
ENE_DRAM_RGB_AIO
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Documentation Manager
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Windows PC Health Check
NVIDIA Graphics Driver 497.29
NVIDIA GeForce Experience 3.24.0.126
NVIDIA Optimus Update 39.2.2.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.2.2.0
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ENE_EHD_SSS_HAL
Epic Games Launcher Prerequisites (x64)
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000243C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001940
C:\Program Files (x86)\Steam\steam.exe 0000345C
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000025DC
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000040F8
C:\Program Files\Google\Chrome\Application\chrome.exe 00001C58
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000038A0
C:\Program Files\Windows NT\Accessories\wordpad.exe 00004D7C
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Cortana.exe 000032C4
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Win32Bridge.Server.exe 00003910
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21111.123.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001864
C:\Users\MissC\AppData\Local\Discord\app-1.0.9003\Discord.exe 00001D58
C:\Users\MissC\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001988
C:\Windows\Explorer.EXE 0000384C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00005564
C:\Windows\System32\RtkAudUService64.exe 0000087C
C:\Windows\System32\RuntimeBroker.exe 00000834
C:\Windows\System32\SecurityHealthSystray.exe 00004FC8
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000C2C
C:\Windows\System32\smartscreen.exe 00000BBC
C:\Windows\System32\svchost.exe 0000489C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000189C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000040AC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000014AC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002154
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000040DC
C:\Windows\system32\ApplicationFrameHost.exe 0000387C
C:\Windows\system32\DllHost.exe 00001724
C:\Windows\system32\SettingSyncHost.exe 00005630
C:\Windows\system32\conhost.exe 000045CC
C:\Windows\system32\sihost.exe 0000357C
C:\Windows\system32\svchost.exe 000003D0
C:\Windows\system32\taskhostw.exe 00004258
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I've spent over 8,000 hours in FFXIV, and I would absolutely be heart broken if I have to quit due to these errors... Please, find the issue and fix it. I've never had issues until Endwalkers release. (Aside from bugs that popped up from time to time again that's been patched out.) I love this game and it's community, I can only hope a solution can be found soon... Also, sorry for the lengthy post, I wanted it to be as detailed as possible to find a solution.