Directx11 error

[itsascream]

Everytime I talk to the manager of suites in the Pendants for the quest 'Echoes of a Fallen Star', the cutscene begins to load and then the loading wheel will stop and I get the following error:

ffxiv_dx11.exe+1385A58
ffxiv_dx11.exe+138804E
ffxiv_dx11.exe+138AB15
ffxiv_dx11.exe+476AEC
ffxiv_dx11.exe+19D1D2
ffxiv_dx11.exe+1456059
KERNEL32.DLL+17034
ntdll.dll+52651

I've never had crashes before this and it only seems to be the cutscene that is the issue as after the first crash I went and played the game for about an hour until I tried to enter the cutscene and it crashed my game again. I've tried running the game windowed, updated my drivers, tried running it with Directx9 instead but I'm still met with a crash when it tries to load.

Update: I fixed the problem, using the 'restore game data' option in the launcher did the trick. If your error is also cutscene related perhaps try this, even though it is slightly annoying.