Directx11 error

[Himsanity]

Im not a very technical guy , could you help on how to do this?

[Lance_Windsor]

Oh I didn't know there was a compilation thread again. I have tried multiple tests already here in my thread: https://forum.square-enix.com/ffxiv/...rors-since-6.3

Nothing have worked. I will try the RAM tests and the sound driver test.

For the sound driver uninstall, are you all referring to using DDU > Enter Safe Mode> and then uninstall Sound Driver with DDU?

Detailed specs are below (AMD Ryzen 7 3800XT / MSI Nvidia 3080)

EDIT: Windows Memory Diagnostic did not show any errors. So strike that. Testing the Sound Driver next

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\Lance\Documents
FINAL FANTASY XIV ONLINE	C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU	AMD Ryzen 7 3800XT 8-Core Processor             (16 CPUs), ~3.9GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 16  SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS	F16b
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	16287.461MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	19058.453MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 953.239GB    SYSTEM_FREEDISC_SPACE 730.301GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1864.527GB    SYSTEM_FREEDISC_SPACE 453.011GB
SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1861.479GB    SYSTEM_FREEDISC_SPACE 707.789GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	10067.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8143.730 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_7f07018bb5f7e36a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_7f07018bb5f7e36a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_7f07018bb5f7e36a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_7f07018bb5f7e36a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	31.00.0015.3129
SYSTEM_GRAPHICS_DRIVER_DATE	3/8/2023 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP	NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	10067.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8143.730 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_7f07018bb5f7e36a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_7f07018bb5f7e36a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_7f07018bb5f7e36a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_7f07018bb5f7e36a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	31.00.0015.3129
SYSTEM_GRAPHICS_DRIVER_DATE	3/8/2023 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Headphones (Elgato Wave:3)
SYSTEM_SOUND_DEVICE_ID	{7E61BEC8-0BD7-460C-B99F-D8EB66845036}
SYSTEM_SOUND_DEVICE_NAME	ElgatoUsbAudioks.sys
SYSTEM_SOUND_DRIVER_VERSION	5.50.0.20027
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2022 08:00:00
SYSTEM_SOUND	MSI G241 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{515A86F4-DCCB-4720-96BE-764AA92FC6CF}
SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION	1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	1/19/2023 08:00:00
SYSTEM_SOUND	MSI G241 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{543C0E59-913F-4ABC-A21F-FC42B84C8A24}
SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION	1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	1/19/2023 08:00:00
SYSTEM_SOUND	Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID	{AB9FF029-D040-455E-AA18-E11CCAC019C4}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.0.9373.1
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	6/28/2022 08:00:00
SYSTEM_SOUND	Speakers (JBL Flip 5 Stereo)
SYSTEM_SOUND_DEVICE_ID	{C843A75B-A5B6-488F-87CE-22C9868A0CDF}
SYSTEM_SOUND_DEVICE_NAME	BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION	10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	12/6/2019 08:00:00
SYSTEM_SOUND	Wave Link Aux 1 (Elgato Wave:3)
SYSTEM_SOUND_DEVICE_ID	{A52F4B98-437E-4A1B-8821-A5DF67C0B6F9}
SYSTEM_SOUND_DEVICE_NAME	ElgatoUsbAudioks.sys
SYSTEM_SOUND_DRIVER_VERSION	5.50.0.20027
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2022 08:00:00
SYSTEM_SOUND	Wave Link Aux 2 (Elgato Wave:3)
SYSTEM_SOUND_DEVICE_ID	{C533273B-85B5-45A4-BAC4-AA478FEBA2AE}
SYSTEM_SOUND_DEVICE_NAME	ElgatoUsbAudioks.sys
SYSTEM_SOUND_DRIVER_VERSION	5.50.0.20027
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2022 08:00:00
SYSTEM_SOUND	Wave Link Browser (Elgato Wave:3)
SYSTEM_SOUND_DEVICE_ID	{68327E85-B58D-4C10-886F-CC10B5A7805F}
SYSTEM_SOUND_DEVICE_NAME	ElgatoUsbAudioks.sys
SYSTEM_SOUND_DRIVER_VERSION	5.50.0.20027
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2022 08:00:00
SYSTEM_SOUND	Wave Link Game (Elgato Wave:3)
SYSTEM_SOUND_DEVICE_ID	{9E9887EF-C12E-4278-9786-DC7D8D8CCC3F}
SYSTEM_SOUND_DEVICE_NAME	ElgatoUsbAudioks.sys
SYSTEM_SOUND_DRIVER_VERSION	5.50.0.20027
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2022 08:00:00
SYSTEM_SOUND	Wave Link Music (Elgato Wave:3)
SYSTEM_SOUND_DEVICE_ID	{6B2C0077-26A3-47F7-BD1F-182B521CAD0D}
SYSTEM_SOUND_DEVICE_NAME	ElgatoUsbAudioks.sys
SYSTEM_SOUND_DRIVER_VERSION	5.50.0.20027
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2022 08:00:00
SYSTEM_SOUND	Wave Link SFX (Elgato Wave:3)
SYSTEM_SOUND_DEVICE_ID	{CC399207-380C-4D3F-831B-F3213B398069}
SYSTEM_SOUND_DEVICE_NAME	ElgatoUsbAudioks.sys
SYSTEM_SOUND_DRIVER_VERSION	5.50.0.20027
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2022 08:00:00
SYSTEM_SOUND	Wave Link System (Elgato Wave:3)
SYSTEM_SOUND_DEVICE_ID	{ABA85410-2832-40AE-A223-70D55E31E4C6}
SYSTEM_SOUND_DEVICE_NAME	ElgatoUsbAudioks.sys
SYSTEM_SOUND_DRIVER_VERSION	5.50.0.20027
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2022 08:00:00
SYSTEM_SOUND	Wave Link Voice Chat (Elgato Wave:3)
SYSTEM_SOUND_DEVICE_ID	{3E7BF211-188B-4B54-8992-817BC9D56134}
SYSTEM_SOUND_DEVICE_NAME	ElgatoUsbAudioks.sys
SYSTEM_SOUND_DRIVER_VERSION	5.50.0.20027
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2022 08:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{610B2890-C102-11ED-8002444553540000}
SYSTEM_INPUT_NAME	ITE Device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{611588D0-C102-11ED-8003444553540000}
SYSTEM_INPUT_NAME	G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 652  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6115D6F0-C102-11ED-8004444553540000}
SYSTEM_INPUT_NAME	G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6115D6F0-C102-11ED-8005444553540000}
SYSTEM_INPUT_NAME	G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{610A8C50-C102-11ED-8001444553540000}
SYSTEM_INPUT_NAME	Gaming Keyboard G213
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 7  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{61164C20-C102-11ED-8006444553540000}
SYSTEM_INPUT_NAME	Gaming Keyboard G213
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{61167330-C102-11ED-8007444553540000}
SYSTEM_INPUT_NAME	Gaming Keyboard G213
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{61167330-C102-11ED-8008444553540000}
SYSTEM_INPUT_NAME	G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6116E860-C102-11ED-8009444553540000}
SYSTEM_INPUT_NAME	ITE Device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
New Tab - Google Chrome
FINAL FANTASY XIV
C:\WINDOWS\system32\cmd.exe
Streaming - Shortcuts
Calculator
Calculator
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Mudfish Cloud VPN v5.7.1
OBS Studio
Steam
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.31.31103
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.31.31103
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.31.31103
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.31.31103
Futuremark SystemInfo
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ExitLag version 4.269.1
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Realtek Audio Driver
Cyberpunk 2077
Chained Echoes
3DMark
VLC media player
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Update Health Tools
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.31.31103
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.31.31103
NVIDIA Graphics Driver 531.29
NVIDIA PhysX System Software 9.21.0713
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe	00002150
C:\Program Files (x86)\Mudfish Cloud VPN\mudfish.exe	000028C4
C:\Program Files (x86)\Mudfish Cloud VPN\mudflow.exe	00003860
C:\Program Files (x86)\Mudfish Cloud VPN\mudrun.exe	000014C4
C:\Program Files (x86)\Mudfish Cloud VPN\mudwfp_proxy.exe	00002694
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	0000379C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	00003D38
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe	00003B40
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe	000010BC
C:\Program Files (x86)\Steam\steam.exe	00002648
C:\Program Files\Google\Chrome\Application\chrome.exe	00002A4C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_11.2210.0.0_x64__8wekyb3d8bbwe\CalculatorApp.exe	000022EC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23022.140.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe	00000F28
C:\WINDOWS\Explorer.EXE	00000988
C:\WINDOWS\system32\ApplicationFrameHost.exe	0000039C
C:\WINDOWS\system32\DllHost.exe	00000EA0
C:\WINDOWS\system32\PING.EXE	00000538
C:\WINDOWS\system32\SearchFilterHost.exe	00003380
C:\WINDOWS\system32\cmd.exe	000029DC
C:\WINDOWS\system32\conhost.exe	00001738
C:\WINDOWS\system32\ctfmon.exe	00001FB0
C:\WINDOWS\system32\sihost.exe	00002F68
C:\WINDOWS\system32\svchost.exe	0000318C
C:\WINDOWS\system32\taskhostw.exe	00002EF0
C:\Windows\System32\CompPkgSrv.exe	0000126C
C:\Windows\System32\GameBarPresenceWriter.exe	0000221C
C:\Windows\System32\RuntimeBroker.exe	00003378
C:\Windows\System32\oobe\UserOOBEBroker.exe	0000310C
C:\Windows\System32\smartscreen.exe	000012E8
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe	00002434
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	000017C4
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe	00002A30
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	00000E88

[Himsanity]

Could you share steps on how to uninstall sound driver?

I followed on on youtube but im not sure if its what hes referring to

[Lance_Windsor]

I did not uninstall the sound driver yet but just updated the Realtek Driver. But if I will do it, then I will get DDU first, the updated driver for your PC, and then go into safe mode.

You can check it here under Jayztwocents vod on how to use DDU https://www.youtube.com/watch?v=3puInnaG5ok&t=312s. Note though that for this video, he uninstalled the GPU driver instead but it should have an option for Sound Drivers as can be seen in the video.

[Himsanity]

I did 7 clean installs and 2 windows clean installs with no help .

Im running on a 4 month old laptop with decently high specs .

No other games have problems like FFXIV.

Customer support told me to come to the forums .

THis is getting frustraing

Do restore point
Disable One drive
Dodriver update
Do windows update
Check audio input
check gamer mode disabled
change graphics settings to high laptop and low
remove nvidia in game overlay gforce
remove nvidia battery boost gforce
reinstalled new graphics driver
isolated earphones
Refresh rate 72 FPS or lower
FPS capping
Clean registry using cc cleaner no help
sfc /scannow -- No integrity violations
Lowering graphics in game
clean install of nvidia
installed dx11
disable express vpn
disable steam overlay regarless of non steam game
Disabled full screen optimization
Reset AMD ryzen graphics settings
If game does not work after new c drive install , run in boot mode ( disable apps on task manager) --> crashed without error
Update BIOS --> Error , BIOS already the same version
install Microsoft Visual C++;
Run compatilibty mode boot64 and dx11 win 7 --> reverted back
-set full-prefomance mode in NVidia Control Pannel->3D Settings->Global parameters ->Power managment;
Boot advance options- 16 processors
Cap 60 FPS plus 60 Hz set up on graphics settings
/1/ FPS cap 60 + Full screen mode + power management full performance. +V-Sinc in Fast-mod
CPU overclock disabled by power setiing --> if it doesnt work go to BIOS
DEbug mode
Reformat WIndows
Reinstall Game

Im getting fed up on this crap . My GPU aint even overclocked.