Directx11 error

**Tanoy_from_Mars** · 02-11-2022 04:18 PM

Have the same error tried reinstalling directx, reinstalled game, updated windows and graphics card, after the update this error keeps popping up and game exits, The error doesnt popup if i disable directx 11 from launcher. So completely lost here

Heres the error
https://imgur.com/ifxaQei

**itsascream** · 02-13-2022 03:41 AM

Everytime I talk to the manager of suites in the Pendants for the quest 'Echoes of a Fallen Star', the cutscene begins to load and then the loading wheel will stop and I get the following error:

ffxiv_dx11.exe+1385A58
ffxiv_dx11.exe+138804E
ffxiv_dx11.exe+138AB15
ffxiv_dx11.exe+476AEC
ffxiv_dx11.exe+19D1D2
ffxiv_dx11.exe+1456059
KERNEL32.DLL+17034
ntdll.dll+52651

I've never had crashes before this and it only seems to be the cutscene that is the issue as after the first crash I went and played the game for about an hour until I tried to enter the cutscene and it crashed my game again. I've tried running the game windowed, updated my drivers, tried running it with Directx9 instead but I'm still met with a crash when it tries to load.

Update: I fixed the problem, using the 'restore game data' option in the launcher did the trick. If your error is also cutscene related perhaps try this, even though it is slightly annoying.

**RadioactiveMicrobe** · 02-13-2022 05:32 PM

Hello everyone, after looking at some event logs i see this common error (Event 1026 and Event 1000 respectively):

Code:

Application: ffxiv_dx11.exe
CoreCLR Version: 5.0.621.22011
.NET Version: 5.0.6
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FF7FBACFB54

Code:

Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x61eeb095
Faulting module name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x61eeb095
Exception code: 0xc0000005
Fault offset: 0x000000000140fb9d
Faulting process id: 0x5310
Faulting application start time: 0x01d820652ecfccbf
Faulting application path: E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Report Id: eeaae846-6072-4257-8ed9-ff89bf84c029

The exception address changes, naturally, but the common addresses are

00007FF7FBACFB54
00007FF7FBACFB9D
00007FF7FA89E450

All my errors seems to be at these addresses

**VirginiaXL** · 02-22-2022 01:11 AM

I'm having the same error as OP. Can't even log in for 10 minutes and I crash, either with a "DirectX fatal error 110000002" or "an unexpected error has occurred". I've crashed for years now, with different PCs, but the frequency has increased. System info below.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\ANIMA\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64 bits (6.2, Compilação 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 3 3300X 4-Core Processor (8 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS H.60
SYSTEM_LANGUAGE português (Configuração regional: português)
SYSTEM_MEMORY 16334.969MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 21920.266MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.268GB SYSTEM_FREEDISC_SPACE 157.074GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.871GB SYSTEM_FREEDISC_SPACE 169.250GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 152.376GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 578.939GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3962.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.484 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_31a2adf8c49e7799\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_31a2adf8c49e7799\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_31a2adf8c49e7799\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_31a2adf8c49e7799\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1165
SYSTEM_GRAPHICS_DRIVER_DATE 1/27/2022 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Alto-falantes (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {9D995240-30D1-4ECA-B736-7594D5F5D061}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 21:00:00
SYSTEM_SOUND Fone de ouvido do headset (2- Wireless Controller)
SYSTEM_SOUND_DEVICE_ID {EC3A111C-ECF7-46BE-B0DD-FEB3F0B33AA2}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 21:00:00
SYSTEM_SOUND PHL 243V5 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {80E3FC5E-7AD2-44D3-82A1-978EC9205EED}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.3
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 1/1/2022 21:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {55C8BBB0-5D9D-11EC-8003444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {62BF6E60-5D37-11EC-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1301 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E81B9AC0-5D9B-11EC-8002444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
NCT 127 (@NCTsmtown_127) / Twitter — Mozilla Firefox
Sem título.png - Paint
Calculadora
Calculadora
Configurações
Configurações
Microsoft Text Input Application

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

The Settlers - Rise of an Empire - Gold Edition
Fallout: New Vegas
Anki
Assassin's Creed: Syndicate
Cities: Skylines
Final Fantasy XV
foobar2000 v1.6.8
SimCity 4 Deluxe Edition
Google Chrome
LAV Filters 0.75.1
Microsoft Edge
Microsoft Edge Update
OpenAL
PowerISO
qBittorrent 4.4.1
Shadow of the Tomb Raider
Steam
XtremeTuner
Zero Escape The Nonary Games
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
calibre
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.31.30818
Microsoft Visual C++ 2005 Redistributable
GOG GALAXY
Teams Machine-Wide Installer
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.31.30818
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.31.30818
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.31.30818
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft Windows Desktop Runtime - 5.0.13 (x64)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
7-Zip 21.06 (x64)
CCleaner
Mozilla Firefox (x64 pt-BR)
Mozilla Maintenance Service
Microsoft OneDrive
Microsoft Office Professional Plus 2021 - en-us
Speccy
Batman™: Arkham Origins
Hakuoki: Kyoto Winds
Yakuza 0
SumatraPDF
VLC media player
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft .NET Host - 5.0.13 (x64)
Microsoft .NET Host FX Resolver - 5.0.13 (x64)
Microsoft Update Health Tools
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.31.30818
Malwarebytes version 4.5.0.152
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.31.30818
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Nefarius Virtual Gamepad Emulation Bus Driver
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Driver de gráficos 511.65
NVIDIA Software do sistema PhysX 9.21.0713
NVIDIA Driver de áudio HD 1.3.39.3
NVIDIA Install Application
Verificação de integridade do PC Windows
Microsoft .NET Runtime - 5.0.13 (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Windows Desktop Runtime - 5.0.13 (x64)

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Steam\Steam.exe 0000226C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002200
C:\Program Files\Mozilla Firefox\firefox.exe 00000770
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00000500
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21121.256.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001B00
C:\Users\ANIMA\Downloads\DS4Windows\DS4Windows.exe 000021D8
C:\Windows\Explorer.EXE 00001924
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000019A0
C:\Windows\System32\CompPkgSrv.exe 00002F24
C:\Windows\System32\RuntimeBroker.exe 00001C58
C:\Windows\System32\SecurityHealthSystray.exe 00002D00
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001FE4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002FCC
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002CB8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002500
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 0000035C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001880
C:\Windows\system32\ApplicationFrameHost.exe 00002B50
C:\Windows\system32\DllHost.exe 00002DCC
C:\Windows\system32\NhNotifSys.exe 00001C08
C:\Windows\system32\mspaint.exe 00001C34
C:\Windows\system32\sihost.exe 000004C8
C:\Windows\system32\svchost.exe 000031E8
C:\Windows\system32\taskhostw.exe 00000878
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000006BC
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000013EC

**TankTime** · 02-22-2022 08:36 PM

I fixed mine!!! let me explain...

So I recently came back to the game a couple weeks ago and its been hell, id say I could play maybe 30 mins maximum before a DirectX crash, although often it was much sooner, maybe 10-15 mins before I would get a crash or even a PC lockup. Now everyday ive been searching for answers! ive looked a in a fair few places and tried a lot of whats been recommended here and elsewhere, stuff like...

- Completely removing drivers and doing a fresh install
- Fresh install of the game
- Removed background apps/startup apps
- Run in windowed fullscreen
- Running in DX9
- Removing any OC's, Undervolting

and nothing fixed the issue. The last error I got was...

An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2022-01-24_23:58

ffxiv_dx11.exe+13385E8
ffxiv_dx11.exe+127E36E
ffxiv_dx11.exe+463B3F
ffxiv_dx11.exe+598208
ffxiv_dx11.exe+586065
ffxiv_dx11.exe+57C7CD
ffxiv_dx11.exe+57792D
ffxiv_dx11.exe+56FD3D

I remember reading somewhere about RAM, what if RAM was the issue, which at first made no sense to me because DirectX is a graphics thing right... but hey, thought id give the RAM a test and see if she is all good. I ran the Windows Memory Diagnostic and sure enough failures, a few actually. Was weird so I ran MemTest, sure enough failures. Mind you up until now my PC has been fine, maybe an odd hold up here or there but nothing too weird.

Decided to buy some new RAM, I had those sticks since 2017, at the very least it would remove any failures I have currently. Put the RAM in today (its the same Size 32GB 3600 C18) and ran the tests again, both came back fine, 0 failures. Opened up FFXIV and that was 8 hours ago, its still running fine...

So it might not help everyone but it helped me, test your memory. I literally changed NOTHING!!! since the last crashes apart from RAM, no settings changes, no updates, nothing.

The weirdest part is FFXIV was the only game or application to give me any kind of errors or crashes, nothing else, yet my RAM was reporting failures... My PC was perfectly normal in my eyes until I had the failures reported. So I would recommend even if your PC seems fine, run the tests, it cant hurt to check.

I hope I could help someone else, oh by the way my PC specs are as follows...

- Nvidia 3090
- Intel i5 12600KF
- Gigabyte Z690 Gaming X
- G.Skill Trident Z Neo 32GB 3600C18 DDR4 (previously Corsair Vengeance Pro 32GB 3600C18 DDR4)

**Stigmar** · 02-24-2022 12:44 AM

I posted this a few times but here it is again.

99% of the directx errors are caused by the audio driver usually the cause is a windows update that seems to bork sound driver only for ffxiv.

So what you need to do is uninstall you sound driver ideally clear out registry keys as well to do a clean install of your driver.

I hope you find this useful

**Himsanity** · 04-15-2023 01:17 PM

Im not a very technical guy , could you help on how to do this?

**Lance_Windsor** · 04-15-2023 02:22 PM

Oh I didn't know there was a compilation thread again. I have tried multiple tests already here in my thread: https://forum.square-enix.com/ffxiv/...rors-since-6.3

Nothing have worked. I will try the RAM tests and the sound driver test.

For the sound driver uninstall, are you all referring to using DDU > Enter Safe Mode> and then uninstall Sound Driver with DDU?

Detailed specs are below (AMD Ryzen 7 3800XT / MSI Nvidia 3080)

EDIT: Windows Memory Diagnostic did not show any errors. So strike that. Testing the Sound Driver next

Code:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\Lance\Documents
FINAL FANTASY XIV ONLINE	C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU	AMD Ryzen 7 3800XT 8-Core Processor             (16 CPUs), ~3.9GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 16  SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS	F16b
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	16287.461MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	19058.453MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 953.239GB    SYSTEM_FREEDISC_SPACE 730.301GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1864.527GB    SYSTEM_FREEDISC_SPACE 453.011GB
SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1861.479GB    SYSTEM_FREEDISC_SPACE 707.789GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	10067.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8143.730 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_7f07018bb5f7e36a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_7f07018bb5f7e36a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_7f07018bb5f7e36a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_7f07018bb5f7e36a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	31.00.0015.3129
SYSTEM_GRAPHICS_DRIVER_DATE	3/8/2023 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP	NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	10067.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8143.730 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_7f07018bb5f7e36a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_7f07018bb5f7e36a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_7f07018bb5f7e36a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_7f07018bb5f7e36a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	31.00.0015.3129
SYSTEM_GRAPHICS_DRIVER_DATE	3/8/2023 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Headphones (Elgato Wave:3)
SYSTEM_SOUND_DEVICE_ID	{7E61BEC8-0BD7-460C-B99F-D8EB66845036}
SYSTEM_SOUND_DEVICE_NAME	ElgatoUsbAudioks.sys
SYSTEM_SOUND_DRIVER_VERSION	5.50.0.20027
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2022 08:00:00
SYSTEM_SOUND	MSI G241 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{515A86F4-DCCB-4720-96BE-764AA92FC6CF}
SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION	1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	1/19/2023 08:00:00
SYSTEM_SOUND	MSI G241 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{543C0E59-913F-4ABC-A21F-FC42B84C8A24}
SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION	1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	1/19/2023 08:00:00
SYSTEM_SOUND	Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID	{AB9FF029-D040-455E-AA18-E11CCAC019C4}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.0.9373.1
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	6/28/2022 08:00:00
SYSTEM_SOUND	Speakers (JBL Flip 5 Stereo)
SYSTEM_SOUND_DEVICE_ID	{C843A75B-A5B6-488F-87CE-22C9868A0CDF}
SYSTEM_SOUND_DEVICE_NAME	BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION	10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	12/6/2019 08:00:00
SYSTEM_SOUND	Wave Link Aux 1 (Elgato Wave:3)
SYSTEM_SOUND_DEVICE_ID	{A52F4B98-437E-4A1B-8821-A5DF67C0B6F9}
SYSTEM_SOUND_DEVICE_NAME	ElgatoUsbAudioks.sys
SYSTEM_SOUND_DRIVER_VERSION	5.50.0.20027
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2022 08:00:00
SYSTEM_SOUND	Wave Link Aux 2 (Elgato Wave:3)
SYSTEM_SOUND_DEVICE_ID	{C533273B-85B5-45A4-BAC4-AA478FEBA2AE}
SYSTEM_SOUND_DEVICE_NAME	ElgatoUsbAudioks.sys
SYSTEM_SOUND_DRIVER_VERSION	5.50.0.20027
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2022 08:00:00
SYSTEM_SOUND	Wave Link Browser (Elgato Wave:3)
SYSTEM_SOUND_DEVICE_ID	{68327E85-B58D-4C10-886F-CC10B5A7805F}
SYSTEM_SOUND_DEVICE_NAME	ElgatoUsbAudioks.sys
SYSTEM_SOUND_DRIVER_VERSION	5.50.0.20027
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2022 08:00:00
SYSTEM_SOUND	Wave Link Game (Elgato Wave:3)
SYSTEM_SOUND_DEVICE_ID	{9E9887EF-C12E-4278-9786-DC7D8D8CCC3F}
SYSTEM_SOUND_DEVICE_NAME	ElgatoUsbAudioks.sys
SYSTEM_SOUND_DRIVER_VERSION	5.50.0.20027
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2022 08:00:00
SYSTEM_SOUND	Wave Link Music (Elgato Wave:3)
SYSTEM_SOUND_DEVICE_ID	{6B2C0077-26A3-47F7-BD1F-182B521CAD0D}
SYSTEM_SOUND_DEVICE_NAME	ElgatoUsbAudioks.sys
SYSTEM_SOUND_DRIVER_VERSION	5.50.0.20027
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2022 08:00:00
SYSTEM_SOUND	Wave Link SFX (Elgato Wave:3)
SYSTEM_SOUND_DEVICE_ID	{CC399207-380C-4D3F-831B-F3213B398069}
SYSTEM_SOUND_DEVICE_NAME	ElgatoUsbAudioks.sys
SYSTEM_SOUND_DRIVER_VERSION	5.50.0.20027
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2022 08:00:00
SYSTEM_SOUND	Wave Link System (Elgato Wave:3)
SYSTEM_SOUND_DEVICE_ID	{ABA85410-2832-40AE-A223-70D55E31E4C6}
SYSTEM_SOUND_DEVICE_NAME	ElgatoUsbAudioks.sys
SYSTEM_SOUND_DRIVER_VERSION	5.50.0.20027
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2022 08:00:00
SYSTEM_SOUND	Wave Link Voice Chat (Elgato Wave:3)
SYSTEM_SOUND_DEVICE_ID	{3E7BF211-188B-4B54-8992-817BC9D56134}
SYSTEM_SOUND_DEVICE_NAME	ElgatoUsbAudioks.sys
SYSTEM_SOUND_DRIVER_VERSION	5.50.0.20027
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2022 08:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{610B2890-C102-11ED-8002444553540000}
SYSTEM_INPUT_NAME	ITE Device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{611588D0-C102-11ED-8003444553540000}
SYSTEM_INPUT_NAME	G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 652  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6115D6F0-C102-11ED-8004444553540000}
SYSTEM_INPUT_NAME	G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6115D6F0-C102-11ED-8005444553540000}
SYSTEM_INPUT_NAME	G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{610A8C50-C102-11ED-8001444553540000}
SYSTEM_INPUT_NAME	Gaming Keyboard G213
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 7  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{61164C20-C102-11ED-8006444553540000}
SYSTEM_INPUT_NAME	Gaming Keyboard G213
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{61167330-C102-11ED-8007444553540000}
SYSTEM_INPUT_NAME	Gaming Keyboard G213
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{61167330-C102-11ED-8008444553540000}
SYSTEM_INPUT_NAME	G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6116E860-C102-11ED-8009444553540000}
SYSTEM_INPUT_NAME	ITE Device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
New Tab - Google Chrome
FINAL FANTASY XIV
C:\WINDOWS\system32\cmd.exe
Streaming - Shortcuts
Calculator
Calculator
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Mudfish Cloud VPN v5.7.1
OBS Studio
Steam
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.31.31103
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.31.31103
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.31.31103
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.31.31103
Futuremark SystemInfo
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ExitLag version 4.269.1
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Realtek Audio Driver
Cyberpunk 2077
Chained Echoes
3DMark
VLC media player
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Update Health Tools
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.31.31103
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.31.31103
NVIDIA Graphics Driver 531.29
NVIDIA PhysX System Software 9.21.0713
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe	00002150
C:\Program Files (x86)\Mudfish Cloud VPN\mudfish.exe	000028C4
C:\Program Files (x86)\Mudfish Cloud VPN\mudflow.exe	00003860
C:\Program Files (x86)\Mudfish Cloud VPN\mudrun.exe	000014C4
C:\Program Files (x86)\Mudfish Cloud VPN\mudwfp_proxy.exe	00002694
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	0000379C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	00003D38
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe	00003B40
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe	000010BC
C:\Program Files (x86)\Steam\steam.exe	00002648
C:\Program Files\Google\Chrome\Application\chrome.exe	00002A4C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_11.2210.0.0_x64__8wekyb3d8bbwe\CalculatorApp.exe	000022EC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23022.140.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe	00000F28
C:\WINDOWS\Explorer.EXE	00000988
C:\WINDOWS\system32\ApplicationFrameHost.exe	0000039C
C:\WINDOWS\system32\DllHost.exe	00000EA0
C:\WINDOWS\system32\PING.EXE	00000538
C:\WINDOWS\system32\SearchFilterHost.exe	00003380
C:\WINDOWS\system32\cmd.exe	000029DC
C:\WINDOWS\system32\conhost.exe	00001738
C:\WINDOWS\system32\ctfmon.exe	00001FB0
C:\WINDOWS\system32\sihost.exe	00002F68
C:\WINDOWS\system32\svchost.exe	0000318C
C:\WINDOWS\system32\taskhostw.exe	00002EF0
C:\Windows\System32\CompPkgSrv.exe	0000126C
C:\Windows\System32\GameBarPresenceWriter.exe	0000221C
C:\Windows\System32\RuntimeBroker.exe	00003378
C:\Windows\System32\oobe\UserOOBEBroker.exe	0000310C
C:\Windows\System32\smartscreen.exe	000012E8
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe	00002434
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	000017C4
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe	00002A30
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	00000E88

**Himsanity** · 04-16-2023 06:58 AM

Could you share steps on how to uninstall sound driver?

I followed on on youtube but im not sure if its what hes referring to

**Lance_Windsor** · 04-17-2023 10:11 AM

I did not uninstall the sound driver yet but just updated the Realtek Driver. But if I will do it, then I will get DDU first, the updated driver for your PC, and then go into safe mode.

You can check it here under Jayztwocents vod on how to use DDU https://www.youtube.com/watch?v=3puInnaG5ok&t=312s. Note though that for this video, he uninstalled the GPU driver instead but it should have an option for Sound Drivers as can be seen in the video.

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