An unexpected error has occurred. Exiting Final Fantasy XIV

[Joebenbrown]

Hello,

I've been having random, infrequent crashing after a longer play session. I first started having this issue last Friday and crashed 3 times, I've since uninstalled did a clean wipe of my graphics drivers and crashed once Sunday morning. I repeated the same step and crashed today 12-6-21. Since the fresh graphics driver install it seems to be less frequent. This is a new build but my graphics card, RTX 3080, is pulled from my last pc and I never had this issue with the card and have played several months on it without a crash.

The following are the errors I've been getting:
nvwgf2umx.dll
KERNEL32.DLL
ntdll.dll

Usually a mixture of those that repeat until the game closes. On crash it does not lock my computer up and I can still hear ingame audio. Has anyone else had this issue and if so a fix? I would rather not do a fresh windows install unless I have to and am currently redownloading the game. I do not think its my hardware, my PC has been running fine otherwise.

[Darneltia]

Greetings fellow Eorzean,

We would like you to submit a Final Fantasy XIV system report. Please go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details shown when replying back to this post.

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Joebenbrown]

Just had another crash, only thing I can think of is my mic came unplugged. Would that really cause a crash? I did a fresh install of the game, have done a clean Nividia driver install 3 times. I know at this point its not my graphics card, and I'm making sure to not overclock my card.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\tmgai\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 9 5900X 12-Core Processor (24 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 12
SYSTEM_BIOS A.70
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16309.391MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19916.980MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.699GB SYSTEM_FREEDISC_SPACE 336.057GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 931.258GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 814.779GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10078.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8154.695 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
SYSTEM_GRAPHICS_DRIVER_DATE 11/25/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10078.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8154.695 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
SYSTEM_GRAPHICS_DRIVER_DATE 11/25/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (HyperX Virtual Surround Sound)
SYSTEM_SOUND_DEVICE_ID {D4AEBA83-9758-47DA-9D3C-B188CF14D3C8}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3D5BA10-4ED6-11EC-8003444553540000}
SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3D5E120-4ED6-11EC-8004444553540000}
SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3D59300-4ED6-11EC-8001444553540000}
SYSTEM_INPUT_NAME HyperX Alloy FPS Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3D60830-4ED6-11EC-8005444553540000}
SYSTEM_INPUT_NAME HyperX Alloy FPS Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3D62F40-4ED6-11EC-8006444553540000}
SYSTEM_INPUT_NAME HyperX Alloy FPS Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3D59300-4ED6-11EC-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3D65650-4ED6-11EC-8007444553540000}
SYSTEM_INPUT_NAME HyperX Alloy FPS Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3D65650-4ED6-11EC-8009444553540000}
SYSTEM_INPUT_NAME HyperX Alloy FPS Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3D67D60-4ED6-11EC-800A444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3D67D60-4ED6-11EC-800B444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3D6A470-4ED6-11EC-800C444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Destiny Hardcore Raiders - Discord
MSI Afterburner
Microsoft Text Input Application
Calculator
Calculator
Settings
Settings
Downloads
Amazon.com. Spend less. Smile more. - Google Chrome
An unexpected error has occurred. Exiting Final Fantasy XIV - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.4
Battle.net
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Origin
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
FINAL FANTASY XIV ONLINE
Battlefield™ 2042
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.30.30704
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
CPUID CPU-Z 1.98
CPUID HWMonitor 1.45
Halo Infinite
Rogue Legacy 2
Risk of Rain 2
Hell Let Loose
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.30.30704
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.30.30704
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Windows PC Health Check
NVIDIA Graphics Driver 497.09
NVIDIA PhysX System Software 9.21.0713
NVIDIA Install Application


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000028CC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000020BC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003CF8
C:\Program Files (x86)\Steam\steam.exe 000035E4
C:\Program Files\Google\Chrome\Application\chrome.exe 00004370
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Cortana.exe 00002580
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Win32Bridge.Server.exe 00004514
C:\Program Files\WindowsApps\Microsoft.GamingApp_2111.1001.3.0_x64__8wekyb3d8bbwe\XboxAppServices.exe 000015C0
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00002AF8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.10202.0_x64__8wekyb3d8bbwe\GameBar.exe 00002540
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.10202.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000030DC
C:\Users\tmgai\AppData\Local\Discord\app-1.0.9003\Discord.exe 00003E04
C:\Users\tmgai\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000228C
C:\Windows\Explorer.EXE 00001C74
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002240
C:\Windows\System32\RuntimeBroker.exe 00002BB8
C:\Windows\System32\SecurityHealthSystray.exe 00002160
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001ACC
C:\Windows\System32\smartscreen.exe 0000486C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002A20
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00004148
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000434C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002ED8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001128
C:\Windows\system32\ApplicationFrameHost.exe 00001658
C:\Windows\system32\DllHost.exe 00003EFC
C:\Windows\system32\SettingSyncHost.exe 000033E0
C:\Windows\system32\sihost.exe 00003A3C
C:\Windows\system32\svchost.exe 00002B28
C:\Windows\system32\taskhostw.exe 000031EC

[Joebenbrown]

Had crashes again, even went as far to reinstall windows but have the same issue. Can I get some support on this?

Out of options, I've never had this crash previously and not sure what is causing it. It seems to be random, I'm not overclocking my gpu besides what the card normally does. Do I really need to underclock it for this game? Didn't have to do that before with the same card.