Getting frustrating at the 2002 and losing queue position

[RmtumTugger]

Tech Support - according to you the 2002 error occurs only when there are 17,000 people in the queue and prevents more people from joining the queue. And early this morning the limit was increased to 21,000. This does nothing to explain why all of us ALREADY IN THE QUEUE keep getting 2002 errors, kicked out and have to start over at the end of the queue and hope that this time hours of waiting will pay off.

The problem you're fixing isn't the problem we're having!

Your "unstable internet" explanation is also crap. Its the exact same hard-wired high-speed connection I used to play the game without any issue. If you're saying that the login queue is MORE susceptible to packet loss than the game or any streaming music/video, or conferencing service I've ever used then you did a really shitty job of making the login queue stable.