Refunds or free playtime?

[AngryFruitSalad]

I'm disappointed in Enix not being on the ball with the lack of servers and horrendous wait times it's created; so are Enix going to refund players who ask or start handing out free game play as compensation for this clusterfuk?

[MaelleRiou]

They warned us a few weeks ago, if you didn't want to pay for game time through this period you could have stopped your sub.

[JawaJoose]

I logged in today at 9:30am server time and had a queue of 50. No problems at all.

[MsQi]

...Enix ... Enix...

lol, welcome to 2021 traveler.

[0Lime]

Is this your first MMO launch?

[Kazrah]

Is this your first MMO launch?

Maybe not their first FFXIV expansion launch, as MMOs like WoW have done refunds and free playtime additions in the past for when their expansion launches sucked (their expansions on the other hand...).

While I wouldn't be opposed to the extra playtime, I'd just rather see the problem solved before we think about any form of compensation.

[Mialee]

Retry now and enjoy get kick out of a 4500 people queue every 30 min and have to start all over again

[Mialee]

It's not my first and MMO and I had other experience of mmo expending the account time cause they had server trouble as compensation.

[Sclair0]

I dont think returning funds is realistically possible. Though returning the playtime we've paid for but couldn't use would be great.

Lot of people are saying "What? Did you expect to actually use the service? Dont you know its an MMO launch" but that aint exactly a mindset I like, very anti-consumer. The problem was foreseeable, and the seminconductor shortage is understandable, but that doesn't mean it isn't a problem that people cannot use the service they paid money for.

Raging against it is unhealthy, it's best to chill and wait, BUT it'd also be nice on the whole consumer-company relationship to get a tangible response beyond a simple apology. Especially since we already dealt with the problems of the delay.

[Myrany]

IF they decided to compensate (and I have no idea if they ever do or not) I wouldn't expect anything until all of the mess is settled. That way they know just how much to compensate and to who.