an unexpected error has occurred. exiting final fantasy xiv.(17)

[guibersi]

Hello!

After buying the Character Renaming Service and changing the name of one of my characters (from Anna Takamaki to Dorian Elektra), i keep getting the error: "an unexpected error has occurred. exiting final fantasy xiv.(17)" when I try to log in with this character. It only happens with the character I just renamed.

I need help to solve this problem.

[guibersi]

Update: I fixed this issue by logging in sucessfully with the character on my PS4, then logged out in the Inn room from Gridania. After that, I successfully logged in with the character on my PC with no errors.

[Magictrix]

Glad you solved it.
I also had this issue previously; it was caused by an I/O error related to my disk and character folder, which might not have had anything to do with ffxiv.

• My solution was to run a `CHKDSK C:\ /F /R /offlinescanandfix` which required a reboot to run -- this resolved the I/O error.

• An alternative solution is to rename the character folder in `%USERPROFILE%\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\` to something else, and then re-setup all your hud and macros and stuff -- or download a copy from the server if you previously backed up your settings.

○○ The basic issue was that the game couldn't read/write some part of the character folder for some reason.

[Thukoolo]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

This thread will be moved to the 'Closed Concerns' sub forum as the issue has been resolved.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.