Compensation question

[Taebok]

No - before they posted that the correct answer was "I don't know".

Wrong.

"Considering that we are asking players to wait in queues for extremely long periods of time and the ongoing situation making it difficult to play normally, we have decided that during the official release of Endwalker on December 7, we will be granting 7 days of free game time to all players who own the full version of the game and have an active subscription. This also includes players who are currently playing on the 30-day free play period included when registering the full version of the game and those with multiple accounts."

Looks pretty definitive to me.

[Viirin]

Wrong.

"Considering that we are asking players to wait in queues for extremely long periods of time and the ongoing situation making it difficult to play normally, we have decided that during the official release of Endwalker on December 7, we will be granting 7 days of free game time to all players who own the full version of the game and have an active subscription. This also includes players who are currently playing on the 30-day free play period included when registering the full version of the game and those with multiple accounts."

Looks pretty definitive to me.

No, definitive would be "This does not include additional services such as retainers, etc.". Seeing as when you add retainers mid-month they get pro-rated into your monthly subscription and all charges occur on the same date, the logical conclusion even before they clarified would have been that it probably would include these additional services in the additional subscription time, as not doing so would no doubt be more complicated. If it was as definitive as you think, they would have given the opposite answer when they clarified. Yes?

When you don't know, don't speak authoritatively.

[Kewitt]

I took the week off. I was able to move my holidays.
I get up at 9 AM and the queues are under 100.
My hubby works in the evenings. So this works out great.

I've been playing since beta to 1.0
he was been playing since about 1.07.

We have seen login queues like this every expansion, this is nothing new. The same thing happens every time.
Should they spend $1+m on servers to handle an issue that will self-resolve in a few weeks' time?

There are 1,000 people playing and paying for 30 days and then they are gone not recurring income.

Like anything is a gamble. Do they spend millions on servers and are unable to recover the cost.
These are gaming PC they are high-end servers where the CPU costs somewhere around 50k and there are more than 1 on the server.
Then there are switches and additional network gear.

I don't mean to white night this. But I report directly to the CTO of a telco. So I know what it takes to run networks.

[BelmontLion]

Wrong.

"Considering that we are asking players to wait in queues for extremely long periods of time and the ongoing situation making it difficult to play normally, we have decided that during the official release of Endwalker on December 7, we will be granting 7 days of free game time to all players who own the full version of the game and have an active subscription. This also includes players who are currently playing on the 30-day free play period included when registering the full version of the game and those with multiple accounts."

Looks pretty definitive to me.

if it was definitive, then I wouldn't of asked this on the forums in the first place. I was actually hoping for an answer from SE, and I guess they did answer it, even if it was separately.

[SturmChurro]

Funnily enough, I don't even want the sub time. I had a specific payment schedule that matches up well. Not that I was actually asking for compensation or anything. If I had been given the 7 days in 4 months or so, then I wouldn't have minded it. Typically, I keep my sub going indefinitely anymore. I really should just buy time in bulk.