Compensation question

[BelmontLion]

Short answer, no.

https://na.finalfantasyxiv.com/lodes...3e9e1b33feb13e

・If you have an active subscription, the subscription end date will be extended by 7 days.
*Additional paid options such as the Retainer Service will also be extended by 7 days.
・If you do not have an active subscription, 7 days of game time will be added.

soo..what was that ms.i think i know everthing?

[Taebok]

https://na.finalfantasyxiv.com/lodes...3e9e1b33feb13e

・If you have an active subscription, the subscription end date will be extended by 7 days.
*Additional paid options such as the Retainer Service will also be extended by 7 days.
・If you do not have an active subscription, 7 days of game time will be added.

soo..what was that ms.i think i know everthing?

As previously announced by Producer & Director Naoki Yoshida, we will be granting 7 days of game time to the following customers as compensation for the extremely long wait time in the login queues and the ongoing situation making it difficult to play the game normally.

Eligible Accounts: FINAL FANTASY XIV service accounts that meet the following requirements as of Dec. 7, 2021 12:00 am (PST)
・Has registered the full version of FINAL FANTASY XIV.
・Had a valid subscription on or after Dec. 3, 2021.

Game Time Granted：7 days
・If you have an active subscription, the subscription end date will be extended by 7 days.
*Additional paid options such as the Retainer Service will also be extended by 7 days.
・If you do not have an active subscription, 7 days of game time will be added.

Timing of the compensation: Sequentially after Dec. 7, 2021 12:00 am (PST)
・Due to the large number of service accounts, the process is expected to take 2 to 3 days to complete.

Additional free game time may be granted depending on further developments on the congestion. We truly appreciate your cooperation and patience regarding this situation.

https://na.finalfantasyxiv.com/lodes...3e9e1b33feb13e

Yeah, I'm the one who posted it.
They didn't make this announcement until 48 hours after the original announcement of compensation that didn't include additional options.
In other words, when I replied to you, the answer was no.
sooo ... what was that ms i think I'll act like a little snot?

[BelmontLion]

rekt

[Viirin]

Yeah, I'm the one who posted it.
They didn't make this announcement until 48 hours after the original announcement of compensation that didn't include additional options.
In other words, when I replied to you, the answer was no.
sooo ... what was that ms i think I'll act like a little snot?

No - before they posted that the correct answer was "I don't know".

Can start class action lawsuit against SE. I read lawsuits has happened to other companies for same reasons as here. Not being able to play when your paying a sub. Its like your paying for netflix and getting put on a long queue to watch a show. They better fix problem soon.

Good luck with that.

We are on the 5th day of people not being able to log in. You are not being reimbursed your time, let alone compensated, because people are still not able to play.

I think it's time we get more vocal about our consumer rights.

False. You have been compensated 7 days. If after 7 days you are not given additional compensation and you still are unable to play, then you can complain about a lack of compensation.

[Taebok]

No - before they posted that the correct answer was "I don't know".

Wrong.

"Considering that we are asking players to wait in queues for extremely long periods of time and the ongoing situation making it difficult to play normally, we have decided that during the official release of Endwalker on December 7, we will be granting 7 days of free game time to all players who own the full version of the game and have an active subscription. This also includes players who are currently playing on the 30-day free play period included when registering the full version of the game and those with multiple accounts."

Looks pretty definitive to me.

[Viirin]

Wrong.

"Considering that we are asking players to wait in queues for extremely long periods of time and the ongoing situation making it difficult to play normally, we have decided that during the official release of Endwalker on December 7, we will be granting 7 days of free game time to all players who own the full version of the game and have an active subscription. This also includes players who are currently playing on the 30-day free play period included when registering the full version of the game and those with multiple accounts."

Looks pretty definitive to me.

No, definitive would be "This does not include additional services such as retainers, etc.". Seeing as when you add retainers mid-month they get pro-rated into your monthly subscription and all charges occur on the same date, the logical conclusion even before they clarified would have been that it probably would include these additional services in the additional subscription time, as not doing so would no doubt be more complicated. If it was as definitive as you think, they would have given the opposite answer when they clarified. Yes?

When you don't know, don't speak authoritatively.

[BelmontLion]

Wrong.

"Considering that we are asking players to wait in queues for extremely long periods of time and the ongoing situation making it difficult to play normally, we have decided that during the official release of Endwalker on December 7, we will be granting 7 days of free game time to all players who own the full version of the game and have an active subscription. This also includes players who are currently playing on the 30-day free play period included when registering the full version of the game and those with multiple accounts."

Looks pretty definitive to me.

if it was definitive, then I wouldn't of asked this on the forums in the first place. I was actually hoping for an answer from SE, and I guess they did answer it, even if it was separately.

[Lemuel81]

Yeah, I'm the one who posted it.
They didn't make this announcement until 48 hours after the original announcement of compensation that didn't include additional options.
In other words, when I replied to you, the answer was no.
sooo ... what was that ms i think I'll act like a little snot?

That mic dropped on his head heh heh