This launch is a mess.

[alsiniz]

I was so excited to play Endwalker but honestly this launch is not it. I paid for the expansion and pay a monthly sub not to spend hours in a queue every time I have some time to spare and hop on FFXIV.

I know the context and I know the reasons. I know that Square Enix is dealing with the highest number of simultaneous players in FFXIV history. I know that there is a global chip shortage. But none of that makes the current state of the game sting less.

The measures Square Enix is employing to deal with the launch are not enough and this feels bad.

I have cancelled my subscription because I'm a staunch believer of voting with your wallet. I'll resubscribe when the game is in a better state.

None of the options on the survey when I cancelled my subscription described my reason so I just wanted to communicate why I'm cancelling my subscription to the FFXIV team on the forums.

I really love this game and I love the content the FFXIV team gives us but I can't in good faith pay a monthly subscription just to be shoved into a several-hours long queue that may or may not kick me out of the queue for any number of error codes whenever I want to play.

[JoeGio]

I am 100% fine on queuing but that 3001 error message preventing me from even queueing make me furious
Shame on our competitor not doing a good job

[dragonste89]

im new to the game, been playing a week, so this is all new to me, didnt even know there was an expansion coming out, im queueing for 2 hours from 4.5k to 2.5k for me too be booted, this is not good.
no game should have these issues on release. imagine if it was a CD to return to the shop, it would never be in release state like this.

[Failia]

They've already released an official statement saying that they would have liked to add additional servers for this but due to the global superconductor shortage, they couldn't procure the necessary equipment. This is only the first weekend. It will lighten up as people progress farther/the newness dies down some. The huge influx of players from other games in addition to returning players that haven't played since they finished the last Shadowbringers patch also account for a large part of the queue.

[alsiniz]

They've already released an official statement saying that they would have liked to add additional servers for this but due to the global superconductor shortage, they couldn't procure the necessary equipment. This is only the first weekend. It will lighten up as people progress farther/the newness dies down some. The huge influx of players from other games in addition to returning players that haven't played since they finished the last Shadowbringers patch also account for a large part of the queue.

What they would have liked to do doesn't justify the state of the game.

They are charging more people for a service than they can serve.

If I own a food business selling burgers, and only have ingredients to sell 5 burgers, then I sell 5 burgers. I don't charge 20 people for a burger each then deliver 1/4 of a burger to each paying customer.

[Barwara]

I logged in this morning at 10 am with a queue of 55. My friend logged in just fine yesterday at 11 pm. So I guess its about trying to play early or late in the day. Which I know isn’t optimal, but it’s something… The long queues just means the game is very popular and there’s lots of people playing. That’s a good thing!

[alsiniz]

I logged in this morning at 10 am with a queue of 55. My friend logged in just fine yesterday at 11 pm. So I guess its about trying to play early or late in the day. Which I know isn’t optimal, but it’s something… The long queues just means the game is very popular and there’s lots of people playing. That’s a good thing!

Well I'm glad at least some people are getting their money's worth... ¯\_(ツ)_/¯

[elvenmad]

I guess the playerbase got a whole lot bigger than they thought, but the number of pre-sales should of given an idea what to expect and prepare for, any worries they should have restricted pre sales
Personally not been able to play at all yet, spent multiple hours in login queues only to have them disconnect after hours of waiting due to some server error.

I guess they are doing the best to try and help but paying for a service and not receiving it at all is not good, leaves me actually wishing I had not bothered now, I was so looking forward to playing but reality seems it would've been better to wait a month

[Barwara]

Well I'm glad at least some people are getting their money's worth... ¯\_(ツ)_/¯

Sometimes Right now its only 5000+, so I gave up on trying. Will attempt again late at night…

[dragonste89]

couldnt agree more with this comment, currently paying with no playing!