Quote Originally Posted by Aphyd View Post
Imagine being a fanboi and calling people Karens for asking a company to provide a service that was paid for.
No. People are being called Karens for how they're dealing with it. You can be constructive or you can be Karens, people are choosing to be Karens.

We know why there's an issue.
We know the extent it is beyond their control, which would resolve this problem if they had said control.
They've been transparent about the whole thing.
It's not about Square Enix as a company, but the dev team, it's not corporate who come here to read the feedback, it's the people who actually work on the game. Yes, they are there to provide a service, but at least try to understand why they are not able to provide it to the degree we'd normally expect. Why? Because "the customer is always right" is a dumb self-entitled mentality that means the customer holds the service provider accountable for everything that goes wrong and there's no mutual respect or understanding. In this case, the dev team actually try to foster a mutual respect between them and the player-base. So it is disheartening to see this many threads of people throwing their toys out of the pram and grabbing their pitch forks.

They're not free from criticism, but people would sooner grab their pitch forks than actually try to understand the problem. And that's why people are getting called Karens. Everybody is frustrated, we get it, but many of us are at least trying to be reasonable about it.