Look at the state of the forums.

[MiaShino]

And to top it off, there is some strange 2002 issue that after a set period of time when you go to log on it is instant 2002 for around 5 minutes. Regular 2002 you keep your place in line, this other 2002 completely borks your login for longer then your place is saved kicking you to the back of the line, its this main issue that is unforgivable imo and needs to be addressed immediately.

Yup yup! That is because login server is overloaded and stops responding to requests completely. As login and queue server appear to be married you can or will lose your place in queue as queue server has also become unresponsive.

This should never occur because it defeats purpose of queue server in first place..

This happens anytime that there are launch issues for MMO's, doesn't matter what game it is. You always get a flood of ignorant people who think that they can just magically poof new servers into existence and fix all the login errors with the flick of a wand. The only way to deal with these types of people is to ignore them and let their cries fade into the void.

No one working in database or server administration should ever prepare to "poof new servers into existence". Problems in this field are best handled proactively not retroactively. There is not single member of the staff that is happy with a situation most likely saw coming many months in advance, yet lacked the funds or expertise to solve.

This Mia has been there before and it is not pretty. I also understood the complaints and I was running free services at this time... The worse thing Square could ask for is for the "complaints" to cease. Quiet ones do not care, they silently leave and never return. Winning them back is nearly impossible. Again, preventative measures should have been taken years ago to address their improperly configured database structure. It was not so here we are.