Look at the state of the forums.

[Voidedge_Ragna]

Its likely a troll post but ill humour you since i work in supply chain of electronics for prototyping.

There's 3 Levels of purchasing something

1. Standard
2. Express
3. Escalation

What does this mean? Standard is when you sent in an order for parts and they tell you it takes X weeks. We have plenty parts that have a lead time of 50+ weeks for sample.

Express is a service that allows additional funds to be used to get parts faster or for more, there's companies that act as brokers which buy parts that are hard to get and resell them for more, think of scalpers but not on criminal high levels.

And now we come to the last stage, escalation. This means you basically rent out a factory/department/team to work for you and only you, this is very expensive but gives you a direct link to the parts you need.

And now we are here, we had this problem visible for half a year. Which means path 1 was likely really impossible, 2 i'd say would be difficult and 3 was viable at a high cost.

Now it comes into perspective how much money did SE make and expect from EW? While i dont know a number lets say "a lot". SE decided that the investment was not viable to escalate the parts to highest level (they can do that sure), its worth noting that this storm of players WILL die down, so if they did fully upgrade everything they would sit on a system that's so strong its only required during a launch, which is about 2 weeks.

Instead they said "its gonna be rough" and hope the ppl will finish fast and stop so the queue will stop, creating long queues ... and yes to an extend this is understandable from a company point of view.

What's not acceptable is 2002, this needs a fix day one, be it "if your kicked from 2002 you can join a queue for ppl which were kicked" or just working on the problem.

I spent 5hours logging in today because i did not catch a 2002 error (i had 6), does SE expect me to stare at the log in screen because i want to play?

Its a company, a companies goal is money, if a problem is big enough to lose money they will act ... not before. Yoshi P is not your buddy and SE is not on your friendslists. This is normal!

[KDSilver]

This is a company, a business, offering a service, that you're talking about.
This is not your friend, they are not a colleague, or a partner, or even a bystander.

People are allowed to be unhappy with a service, and complain about a company providing said service, when it is not meeting expectations. As much as you want them to get over their frustrations, you really need to get over them having frustrations.

And ?
Business/company, services are ran by human and material, and nothing in this world is flawless, especially MMO launch.
But if you tried to read a little bit about how and why this kind of thing happen, you surely would understand... or not.
Does that mean it should happen ? Of course not, but stop trying to paint them like thiefs only wanting your money. We may not know them personnaly, but they showed more than one time they cared for their game and their community.
Your whining achieve nothing and it never will.

Believe it or not, but they earn nothing from all of this and they surely would prefer everything to run smoothly.
But I guess being logic has never crossed your mind.

At the end of the day, not only you get the same problems as we do, but you :
- waste your time complaning about it instead of doing something else productive
- get angry over something you don't even understand

So clearly, you're inflicting yourself all of this.

[DrFlesh]

IMMEDIATELY dump on a company they really don't even know.

Join Date
Dec 2021

KEK

we know that squenix is the cheapest mofo on the block, i have know for 8 years

[Batbrat]

Personally, I think everyone complaining is exactly right. You are all right, Square is terrible. This is all intentional to be cheap, they could easily fix this but they won't JUST to piss you off. They hate you. If they could, they'd spit on your dog.

You should all show them how much you hate this by not queueing. Please stop queueing-it's SOULY to show SUPPORT for not wanting to be treated like this, stop queueing. Stop logging in. WoW is way better, Blizzard would have never done this. Iceland..Diet...Riot, Rito riot RIOT would have NEVER done this to any of you. It's time to go back. Let's go back everyone!!!!!!! Go back.

[MiaShino]

Fixing the issue has been possible and should have been done sooner much much of the sooner.

It requires restructuring of their database and how it is accessed, and the longer one waits to do this the more difficult it becomes to do. This is applicable in all forms of software development and welp kinda anything really.

It is like waiting to clean until things are so very messy you no longer wish to clean. Or, building upon unstable foundation and now must lift the entire structure to rebuild its foundation.

Am I certain on this? Nope! I am not working within their database but the behavior of their system appears to corroborate my own theories.

Optimally login requests should behave like this; [client; sends and receives login credentials/character data] >< [queuing server; first point of failure also cheapest to maintain. Responsible for requesting status of caching/login server.] >< [caching server; caches login info snapshots. Only accepts client requests from queuing server when login database is overloaded. Second point of failure.] >< [account info database server; receives and sends login info auth token to client or to caching server when overloaded. Reports status to queuing server] >< [queuing server; like previous this queues requests from login server for character data once client has progressed this far.] >< [character database; sends character info down pipe to client. Final point of failure] >< [main queue; where we sit when waiting, purpose obvious.] >< [main world server; where we connect once world server has available space.]

To shorten hmm, [client] > [auth server infrastructure] > [character database] > [world server]
NOT [client] > [hacked together mega database handling login requests, character data, and also running the world server].

Once you are within queue you should never be booted further down the pipe then the previous step if queue server fails. This would require making all previous requests again further overloading their servers. You do not program this way it is stoopid for what should be reasons most obvious.

When assisting in forum development or other largish servers (50,000+ users) I encountered all of these problems. Especially when working with server emulation for mmos. There came a time where splitting auth servers away from other databases was essential, especially item lookup.

2002 not only boots you from queue it closes the client forcing you to re-login. I suspect it does this because their servers must process your login credentials each time you enter the queue and do not cache your login state. This was simplest solution for Square. I have never played mmo that closes the client on failed character data retrieval.

The condescension in comments rather then willingness to discuss this on perhaps technical level is why the problems with their infrastructure persist. For reasons unknown I seem to enjoy wasting my time here, I suppose.

[Naiw]

The condescension in comments rather then willingness to discuss this on perhaps technical level is why the problems with their infrastructure persist. For reasons unknown I seem to enjoy wasting my time here, I suppose.

I think you are absolutely right here.

[Arius69]

Honestly. It baffles me that threads like this are still being made.

Even the developers understand that players should and do have a right to feel disappointed about not being able to play something that they've paid for. That's why a lot of these threads are left up. It's OKAY to express disappointment with something that has let you down.

You're fighting a silly, arbitrary and self-entitled battle of your own to elevate yourself and it's pathetic to look at.

Get a job.

I think it has more to do with the fact that silence is consent. Over four hours of not being able to even log in leaves me with a great deal of frustration and the forum is a way to ensure that my frustration is understood...its a catharsis for me. Maybe the same for others?

[Felixforever]

Fixing the issue has been possible and should have been done sooner much much of the sooner.

It requires restructuring of their database and how it is accessed, and the longer one waits to do this the more difficult it becomes to do. This is applicable in all forms of software development and welp kinda anything really.

It is like waiting to clean until things are so very messy you no longer wish to clean. Or, building upon unstable foundation and now must lift the entire structure to rebuild its foundation.

Am I certain on this? Nope! I am not working within their database but the behavior of their system appears to corroborate my own theories.

To shorten hmm, [client] > [auth server infrastructure] > [character database] > [world server]
NOT [client] > [hacked together mega database handling login requests, character data, and also running the world server].

Once you are within queue you should never be booted further down the pipe then the previous step if queue server fails. This would require making all previous requests again further overloading their servers. You do not program this way it is stoopid for what should be reasons most obvious.

2002 not only boots you from queue it closes the client forcing you to re-login. I suspect it does this because their servers must process your login credentials each time you enter the queue and do not cache your login state. This was simplest solution for Square. I have never played mmo that closes the client on failed character data retrieval.

The condescension in comments rather then willingness to discuss this on perhaps technical level is why the problems with their infrastructure persist. For reasons unknown I seem to enjoy wasting my time here, I suppose.

And to top it off, there is some strange 2002 issue that after a set period of time when you go to log on it is instant 2002 for around 5 minutes. Regular 2002 you keep your place in line, this other 2002 completely borks your login for longer then your place is saved kicking you to the back of the line, its this main issue that is unforgivable imo and needs to be addressed immediately.

[ijuakos_xqwzts]

Imagine being a fanboi and calling people Karens for asking a company to provide a service that was paid for.

Imagine reading and agreeing to the Terms of Service and still thinking they're owed 100% connectivity whenever they want. You *did* read it, right? https://support.na.square-enix.com/r...2&tag=users_en

[zylo1010]

Today was the first time I've gotten in since EA started. The ques are a normal thing, it's expected at any launch. The errors during the ques are what's getting alot of people frustrated. And that should be taken seriously and fixed asap.
Tbh my kids and I turned the que into a game. They had asked what I was doing so I told them I was fighting the que boss so I could play my game. They really got into watching a number go down and laughed our asses off Everytime I'd disconnect. Seeing them laughing made the whole situation alot more tolerable and even enjoyable.
If you are getting that worked up over the disconnects, I understand and you should voice your concerns, but at the same time you should understand the big picture. Take a step back and calm yourself before exploding on the forums. Because just whining and complaining isn't getting anyone anywhere.