Look at the state of the forums.

[Ozzmal]

Square is handling the situation well. They understand and have told us they're aware of our problems, they've apologized, and offered free game time to make up for this launch being rough. Not to mention warning us for months leading up to this situation. I feel like the only thing they could have done would be to delay the game longer (possibly much longer) until they could get more servers. And honestly, id rather fight with the queue then wait another 6 months for launch =/. Thats just me though, maybe you feel different, and thats ok too.

Its ok to be upset as a customer. Its ok to still love the game. Its not ok to say other peoples opinions are invalid just because they're not the same ones you have.

[Coinflip]

They have handled post launch PR well. They did not handle the launch well. Queue's, eh, that's just a part of life on a launch. It's not a big deal at all. The crashing however? That is on them and shows they either don't have good prioritization or, the most likely choice, depending on the dedicated "fan base" to come to their defense and deal with all of this without complaint.