Look at the state of the forums.

[Poporito_Popoto]

This is a company, a business, offering a service, that you're talking about.
This is not your friend, they are not a colleague, or a partner, or even a bystander.

People are allowed to be unhappy with a service, and complain about a company providing said service, when it is not meeting expectations. As much as you want them to get over their frustrations, you really need to get over them having frustrations.

Adults can handle disappointment.

Toddlers throw tantrums.