Look at the state of the forums.

[Y2K21]

I love how all these new people who have come into FFXIV wanting to play it, IMMEDIATELY dump on a company they really don't even know. All I see is a bunch of Karens getting pissy because oh, hey, a queue time. I get it. EU servers should have been upgraded. I feel for EU. But the way you guys are screaming "Waaah, I want a refund and compensation." This is why companies don't give a crap anymore.

"Leave alone that multi million dollar company" -- Team 2 isnt the only part of Square Enix. People are familiar with the company.