Look at the state of the forums.

[MintnHoney]

...dump on a company they really don't even know.

This is a company, a business, offering a service, that you're talking about.
This is not your friend, they are not a colleague, or a partner, or even a bystander.

People are allowed to be unhappy with a service, and complain about a company providing said service, when it is not meeting expectations. As much as you want them to get over their frustrations, you really need to get over them having frustrations.