Look at the state of the forums.

[Lillith1047]

I love how all these new people who have come into FFXIV wanting to play it, IMMEDIATELY dump on a company they really don't even know. All I see is a bunch of Karens getting pissy because oh, hey, a queue time. I get it. EU servers should have been upgraded. I feel for EU. But the way you guys are screaming "Waaah, I want a refund and compensation." This is why companies don't give a crap anymore.

This is completely asinine. Has anyone even stopped to consider how the company feels? trying to deliver a fantastic game/product to all these ungrateful children screaming and crying. I get it, WoW died. Sorry, no one foresaw that coming, especially so soon before the Endwalker drop.

You all need to grow up, and realize crap happens. And maybe try to I don't be considerate. But that's asking too much for all the influx of new people coming in. Already guard up, ready to strike with "lawsuits" and ready to bite anyone's head off just for defending a game and a company, people like me and idk 4M other players that have been playing consistently for years since 2013, hell even 2011 when 1.0 dropped.

You guys had your time on WoW, I even played with friends here and there. But trashing another game, making it look like utter garbage just to make a point of you guys wanting a fight for no reason. The customer isn't always right, I learned that working as a chef for years, and even retail.

And to be honest, you guys are even lucky you got compensation at all. Other game companies wouldn't have done that.

[Aphyd]

Imagine being a fanboi and calling people Karens for asking a company to provide a service that was paid for.

[Lillith1047]

Imagine being a fanboi and calling people Karens for asking a company to provide that was paid for.

Ok, and as I can tell, they HAVE provided the "product" you guys are screaming for. Are they supposed to be clairvoyant? See into the future? Last I checked, people aren't clairvoyant. So, pray tell what have they NOT provided? They explained what was going on a while ago. No one reads though. Last I checked not really any stability issues when I WAS on. And yes, I will be a fanboy for a company that actually cares. Not my fault everyone else just rolls in, and expects perfection when people are not perfect. Humans are fallible. Last I checked, game developers aren't gods? But, yes, bash me for fanboying for a game and a company I love and have supported FOR YEARS. It's ok for everyone to fanboy, but, when someone else does it, it's a crime. So, again, tell me, what have they NOT provided? Other than entitled selfish people caring about only THEIR play time, I still see the product they promised, not their fault there's a shortage, and I don't know a 6 month to a year wait list. And go look up the prices to rent game servers right now. That's the people you need to be screaming at, not people making a video game and doing the best they can. But, none of this matters cause everyone only sees hate now, and only screams and cries when they don't get what they want. I'll gladly wait in queue for a game I love. I don't complain about the wait, cause hey, at least I CAN play. It's not like they charged you and then shut everything down and said ok, bye!

[Aphyd]

Ok, and as I can tell, they HAVE provided the "product" you guys are screaming for. Are they supposed to be clairvoyant? See into the future? Last I checked, people aren't clairvoyant. So, pray tell what have they NOT provided? They explained what was going on a while ago. No one reads though. Last I checked not really any stability issues when I WAS on. And yes, I will be a fanboy for a company that actually cares. Not my fault everyone else just rolls in, and expects perfection when people are not perfect. Humans are fallible. Last I checked, game developers aren't gods? But, yes, bash me for fanboying for a game and a company I love and have supported FOR YEARS. It's ok for everyone to fanboy, but, when someone else does it, it's a crime. So, again, tell me, what have they NOT provided? Other than entitled selfish people caring about only THEIR play time, I still see the product they promised, not their fault there's a shortage, and I don't know a 6 month to a year wait list. And go look up the prices to rent game servers right now. That's the people you need to be screaming at, not people making a video game and doing the best they can. But, none of this matters cause everyone only sees hate now, and only screams and cries when they don't get what they want. I'll gladly wait in queue for a game I love. I don't complain about the wait, cause hey, at least I CAN play. It's not like they charged you and then shut everything down and said ok, bye!

I think they should have had some foresight, when the servers were already full before EW even released, that they may need to adjust things. There was a huge influx of players when the WoW crowd jumped ship and came over. As it stands, I'm not even mad about the queue times, every game has those at launch of a new expansion. I am, however, annoyed by the 2002 error that makes waiting in a queue for 3-4 hours pointless sometimes. I do think people have the right to be upset that their time is wasted. And yes, when you wait in a queue for several hours expecting to get to play, and are kicked to the back of the queue by a 2002 error, it SHOULD upset you.

Imagine being at Disney World, and waiting in a 3-4 hour line to ride a ride. You get near the front of the line, then BAM, security randomly grabs you and forces you to the back of the line without an explanation. People would be infuriated. And you defending SE for this is like someone standing at the back of the line telling people "You can't be mad at Disney, Karen, Grow up and realize that crap happens". If someone did that, they'd promptly get throttled.

[Coinflip]

Are they supposed to be clairvoyant?!

Yea, I mean, this was so hard to foresee. I predicted this was going to happen, so did many others, so yea, they should have had some better foresight.

[Conando]

They knew it was happening and ordered more parts in spring. Guess what, though? They haven’t come yet. How far back were they supposed to guess?

[lezard21]

Are they supposed to be clairvoyant? See into the future? Last I checked, people aren't clairvoyant.

They don't have to be clairvoyant, they have to have a brain and compare the number under "server capacity" chart and the number under "units of Endwalker sold" chart. If B > A then you need to do something fast or apologize and issue refunds.

[DezereDawn]

They don't have to be clairvoyant, they have to have a brain and compare the number under "server capacity" chart and the number under "units of Endwalker sold" chart. If B > A then you need to do something fast or apologize and issue refunds.

Considering we had a mass exodus from another MMO and a population explosion mere months before the expansion launch, and Semiconductors are on a 6-12 month waitlist right now, it'd be genuinely impossible to do anything other than apologize and try to weather the storm with what you have in their shoes

considering the current wait times for hardware they'd have needed to know about this population explosion a year+ ago which just isn't really feasible to think about, that doesn't excuse that things are shaky right now but you work with what you've got and they're stretching what they have as thin as possible to get as many people in as they can with their current hardware and netcode, and i'll say as someone who's gotten to play, when you get in, it's very stable, more stable than any other mmo i've ever played at launch, it's pretty clear to me they've picked their comfortable capacity that they get as many people in for the best experience possible without being detrimental to the overall gameplay experience of those inside

[iNSiPiD1]

Ok, and as I can tell, they HAVE provided the "product" you guys are screaming for. Are they supposed to be clairvoyant?!

I am an extremely casual player. Extremely casual. I have three young children and log in at highly sporadic times.

The game is effectively unplayable to me. If I get an hour to play and it has to happen now, then I'm literally not playing this game.

To answer your questions specifically:

1. What have they NOT provided? A game that I can log into and play when I'm able to do so. This is how services work. When a business doesn't provide a service when it's convenient to the customer, then they're effectively not providing the service.

2. Are they supposed to be clairvoyant? This is very ignorant. You don't need to be a prophet to forsee this problem. You need to care enough to resolve the issue in the months leading up to release. They didn't do that.

It's disappointing but players like me are just left with a purchase we can't enjoy. Again, I don't have the luxury of time, so pretending like I'm being "impatient" and it's my fault for expecting to be able to play approximately when I want is gaslighting.

[smtips]

That's the people you need to be screaming at, not people making a video game and doing the best they can. But, none of this matters cause everyone only sees hate now, and only screams and cries when they don't get what they want. I'll gladly wait in queue for a game I love. I don't complain about the wait, cause hey, at least I CAN play. It's not like they charged you and then shut everything down and said ok, bye!

You seem to be the one filled with hate against your fellow players. People are justifiably upset. Stop discriminating and name calling and walk away.