I don't accept your apology

[Meikka]

Failure of a launch. Embarrassed to be a legacy customer

[Sathona]

Your answers was unacceptable. The 7 days extra is not going to make me feel better.


You want to say sorry? How about if we get dced in the game, give us 5 mins to log back instead of putting us in a queue? Or better yet, make it if we get dc out of a queue give us longer time to get back in, for our spot.

The extra 7 days you can stick that where the sun don't shine. It means very little when you understood this was going to happen, but did not make it any easier on us.


Also, seeing the replies already, At least I get my money worth calling out this community.

You havent called out anyone, if anything the only one being called out is you.
And to no ones surprise i can see why.
You could be more civil about your bad take, instead of acting like a child.

Anyway byee

[Saery]

I have been playing since ARR and have grown into a big fan of the game. Nowdays I can only play a few hours a week mainly during evening hours. The fact I bought an expansion which I can´t even play because I have to wait 3 to 5 hours just to log in is outrageous. The only compensation that justifies this is a full refund.

[Truen]

The OP isn't acting like a child, they've every right to be angry. 7 days paid time doesn't give back the missed opportunities that were presented as an "early launch." Empty "sorry" posts are a tired bone developers have been throwing to paying customers for too long. Each of pays (14.95$ x 12) $179 USD a year plus the cost of this expansion--and it's clear little of the profits SE makes is spent on improving their ability to handle and mitigate server loads.

So, you log on to attack someone for being upset about what--what they're paying for isn't being delivered? At what point do we call your attempt to defend a billion dollar company "childish?" You're literally complaining about complaining.

Just saying.
Feel free to continue to post whatever you'd like, but I they're absolutely not being childish by holding Square Enix accountable for their shortcomings. They've had a very long time to prepare for this and it's clear, once again, they chose not to do enough.

[RatKing]

Sorry I can't hear you up here on the moon sweetie

[Zanarkand-Ronso]

The reality is SE took people's money and have DENIED them access to their paid product, this is no ones fault but their own. What they are doing is simply theft, there's no other word for it.

Ok this right here is an outright lie Im going to call out.
Nobody was DENIED access. To say they were means they were outright told they cannot play the game...which did not happen. There is an Error happening to everyone (myself included) on the log-in queue, and to some people in game. It is a technical issue caused by Server Congestion, not by the Company or the Client Prohibiting you from the game.
Calling it Theft is another lie, because nobodies money was stolen. You paid for something, and you got it.
What you DONT have, is a Perfect Experience trying to access the game, because of issues everyone is facing to some degree.

Don't tell Lies and blow it out of proportion by making Slanderous Remarks.
No matter how rightfully you and everyone is upset by the situation, that is still No excuse for nonsense like this.

[Viirin]

I have been playing since ARR and have grown into a big fan of the game. Nowdays I can only play a few hours a week mainly during evening hours. The fact I bought an expansion which I can´t even play because I have to wait 3 to 5 hours just to log in is outrageous. The only compensation that justifies this is a full refund.

Or you could just like... wait a few days, or weeks, and as long as they keep compensating you with additional subscription time at no additional fee just chill. You'll be able to play eventually.

[Naiw]

Or you could just like... wait a few days, or weeks, and as long as they keep compensating you with additional subscription time at no additional fee just chill. You'll be able to play eventually.

Let's sell lots and lots of Endwalker copies, Early access; charge the customer on the planned release day- but delay the launch 2 weeks, start the actual "early access" knowing that there will be so many players who preordered that there is no way they will all be able to play. Apologize over and over again, it will work cause the community is so understanding, offer 7 "free" days and have the white knights cheer at the generousity- in fact we've been robbed by 14 days of endwalker even before this release as the charge was performed Nov 23, I assume that applies to everyone or else it's just me who paid for something I can't possibly access during weekdays and only for an hour or so during weekends.

This is terrible indeed and it's unexcusable, it should not been launched at all given the situation but of course the time is running out for this fiascial year so they needed the money. I don't think these 7 days offered is generous at all, we should have gotten 14 days just at the time the release date was postponed.

I said it before the "anger" you see now is only the start of it, and there is no indication what so ever that this will die down anytime soon, why would it?

[Burmecia]

people keep saying EW launch is not even the worst
but i cannot remember seeing this volume of vitriol with SB or ShB... OwO'
i started at early-ish HW, 3.0, so did not live to see that bottleneck if there was any
can remember raubahn block, and, uh, yeah, it was not fun - so i did something else while waiting,
and suddenly!! the waiting was not so unfun anymore

[StardustStorm]

He is paying for a service and that does make him entitled to the service. You are not using the ''entitled'' meme correctly.

I'll use it however I want, thank you.