I don't accept your apology

[Viirin]

So basically people should pay $40 for an expansion and $15/m they can't play? So we're supposed to just give SE free money and get nothing in return? What exactly is your counter argument and/or solution to people's login issues?

You can always cancel your sub until things get better. Unless you never intend to play the expansion, doing a refund on the expansion seems pointless. You'll be able to play it eventually.