If you don't accept the apology, you as a customer have the power to play no longer and move on to the next broken game. Battlefield, GTA, mass effect 4, Or the long list of triple-A games that have come out broken over the last years.
have you heard how bad it was back in 1.0. This is a great launch.
Releasing broken games is now acceptable for some reason
Sadly games don't need to be gold if we can patch them later seem to ring true for all dev but a few small guys that really care.