Well, everyone is talking like SE should have expected all of this to happen. I have been part of every FFXIV launch and I have never seen this before. If you would have told me that I would have to sit in a queue of 5K and wait over an hour to log into FFXIV a couple of years ago, I would have laughed at you. Even if they did anticipate it, it was probably too late. They probably didn't have the time to get the physical infrastructure in place. However, my only question is... we're in the age of cloud computing where you can literally rent resources and scale them to your immediate needs. Couldn't they just have hooked up with some infrastructure-as-a-service cloud vendor for at least launch? All these people will likely be gone in a week or two. They just want to experience the story and see the conclusion to this story arc. Didn't have to invest in permanent resources.