Because for many the queues means not being able to play? Is that really so hard to understand? Not everyone play hardcore, not everyone is unemployed and have infinite time to wait in a queue regardless if the queue presumably worked without throwing errors at you, and others took days of to play and are unable to due to reasons… but every single one paid for this ”experience”.
Myself for example been in queue ever since I got home- started at position 6300; now I have to prepare for tomorrow and go to bed- queue position at 4100. I think this is the worst expansion release I’ve ever seen and yet I’ve done MMOs since 2005.
This is totally unacceptable for a commercial game in my opinion, way way worse than the release of something like Cyberpunk 2077 and yet that was a trainwreck.
If this is the worse for you, then you clearly haven't played many games xD
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