I don't accept your apology

[Aurikai]

Agree, 7 days extra is worthless since we've already gone 3 days without much play time. I have serious doubts the queues will get any better within a week. People making excuses for SE or blaming other companies is sickening, I thought WoW defenders were bad. The reality is SE took people's money and have DENIED them access to their paid product, this is no ones fault but their own. What they are doing is simply theft, there's no other word for it.

Blaming hardware shortages is a bad excuse, the servers have had queues every day for the past 3 months, nowhere near as bad as now, but they were there, especially during a crash, then you could get similar queues to what you have today. It should of been very easy to tell from pre-sales and existing population data what to expect in terms of numbers. Sad thing is there is NO shortage of CPUs, you may pay above MSRP but they are available from many retailers. As others have stated Cloud is a better alternative as it allows you to scale for surges in use, AWS has plenty of specialty servers including AWS GameLift which is specially for gaming servers, used by others like Ubisoft.

[Zanarkand-Ronso]

The reality is SE took people's money and have DENIED them access to their paid product, this is no ones fault but their own. What they are doing is simply theft, there's no other word for it.

Ok this right here is an outright lie Im going to call out.
Nobody was DENIED access. To say they were means they were outright told they cannot play the game...which did not happen. There is an Error happening to everyone (myself included) on the log-in queue, and to some people in game. It is a technical issue caused by Server Congestion, not by the Company or the Client Prohibiting you from the game.
Calling it Theft is another lie, because nobodies money was stolen. You paid for something, and you got it.
What you DONT have, is a Perfect Experience trying to access the game, because of issues everyone is facing to some degree.

Don't tell Lies and blow it out of proportion by making Slanderous Remarks.
No matter how rightfully you and everyone is upset by the situation, that is still No excuse for nonsense like this.