I don't accept your apology

[Xrystofer]

None of us like waiting to get into to play this game. It's actually a statement of how much we enjoy it that we are so emotionally vested so aside from log in problems which I have too. You must be happy with this game. This is a temporary problem at best.

Read what he said again. This is not about waiting in the queues. This is about the lack of measures in the case of DCs or errors that cause you to start your queue from the beggining.

[Snorky]

Read what he said again. This is not about waiting in the queues. This is about the lack of measures in the case of DCs or errors that cause you to start your queue from the beggining.

I read the original post thank you. My answer remains the same. I also have gotten errors, and have been put back in the queue which I admit is very annoying. So I sympathize with OP but I am also a realist. We were told we would have problems. I can only hope they fix the issue about saving your place in the queue or any other error people receive. I think the way the OP worded the title and post was very poor.

[DynnDiablos]

Your answers was unacceptable. The 7 days extra is not going to make me feel better.


You want to say sorry? How about if we get dced in the game, give us 5 mins to log back instead of putting us in a queue? Or better yet, make it if we get dc out of a queue give us longer time to get back in, for our spot.

The extra 7 days you can stick that where the sun don't shine. It means very little when you understood this was going to happen, but did not make it any easier on us.


Also, seeing the replies already, At least I get my money worth calling out this community.

You seem pleasant (not).

[ReaFibel]

Why do I wish for FFO servers to explode? Is it only me that wishes this? I swore if the game servers wore "Offline" this pain we are going through will not be felt as much as it is now.
In case You did not know you can experience a disconnect when getting to Q of 1 and send back to the end of Q. I just got that exact Experience 5 min ago, my Q now is 5000+. Fuck this!

[Stanice]

I pre-purchased the expansion for early access, I'm paying for the subscription, am I not entitled to the service?

Yes, they did say there will be difficulties at launch (shortly before the launch). However this doesn't change the fact that they failed to address these easily foreseeable difficulties within the ample time they had. They didn't even bother improving the queue system following their failure to increase server capacity. So here I am, writing this post as I babysit my login queue in case it gets sacrificed to another 2002 error.

They're giving more subscription time? Nice. But playing requires my actual time too, and it's not something you can spend, replace and restore like subscription time. Not to mention the issues won't suddenly go away in the next week. They already screwed over many people by pushing back the launch date. Looking back, I wish they pushed it even more considering how these problems spoil the experience.

The original post may be worded poorly, but the criticisms are very valid.

[Takamorisan]

OP got a good point regarding establishing a grace period for dcs and a better queue implementation but he/she/Preferred pronoun expressed in a really bad way...Like we all are in this together getting in line no need to flame each other, we already have something to bother us all.
Hope we could get some info from the dev team regarding both connection grace period and queue line stability and ability to go back to the queue in a more better implemented way instead of getting error and having to open the game and enter you credentials all over again.

[Aurikai]

Agree, 7 days extra is worthless since we've already gone 3 days without much play time. I have serious doubts the queues will get any better within a week. People making excuses for SE or blaming other companies is sickening, I thought WoW defenders were bad. The reality is SE took people's money and have DENIED them access to their paid product, this is no ones fault but their own. What they are doing is simply theft, there's no other word for it.

Blaming hardware shortages is a bad excuse, the servers have had queues every day for the past 3 months, nowhere near as bad as now, but they were there, especially during a crash, then you could get similar queues to what you have today. It should of been very easy to tell from pre-sales and existing population data what to expect in terms of numbers. Sad thing is there is NO shortage of CPUs, you may pay above MSRP but they are available from many retailers. As others have stated Cloud is a better alternative as it allows you to scale for surges in use, AWS has plenty of specialty servers including AWS GameLift which is specially for gaming servers, used by others like Ubisoft.

[Zanarkand-Ronso]

The reality is SE took people's money and have DENIED them access to their paid product, this is no ones fault but their own. What they are doing is simply theft, there's no other word for it.

Ok this right here is an outright lie Im going to call out.
Nobody was DENIED access. To say they were means they were outright told they cannot play the game...which did not happen. There is an Error happening to everyone (myself included) on the log-in queue, and to some people in game. It is a technical issue caused by Server Congestion, not by the Company or the Client Prohibiting you from the game.
Calling it Theft is another lie, because nobodies money was stolen. You paid for something, and you got it.
What you DONT have, is a Perfect Experience trying to access the game, because of issues everyone is facing to some degree.

Don't tell Lies and blow it out of proportion by making Slanderous Remarks.
No matter how rightfully you and everyone is upset by the situation, that is still No excuse for nonsense like this.

[Immaril]

Hey, guys, lets wright an open letter to BU3 and SE. This sh...t must be stopped.

All this queue, lobby error, error 3001 and all others take community apart with one, who use scripts to prevent auto-logoff and those, who hate 1st group.
It's take too much time from all to sit, watching endless queue every evening and wait for a miracle.
For me it's better to not play at all some time, but get a bugless product, then just feel hate and butthurt every time I see an "lobby connection error"
I can wait - but I need roadmap. Like "issue/what we planning to do/how much time does it takes" roadmap.
7 days is fine - but it's crappy replacement for hours of waiting on release.

[Atma]

As for me, I accept the apology and I understand there's little you can do, but I don't accept your compensation. "Have more of something you can't use" in no way compensates me for being pretty much completely unable to play for the entire duration of early access, I want something that actually makes me whole for the lost time that I was unable to play. Start passing out something with an in-game benefit to people to people like bonus experience (ITEMS we can use when we're actually capable of playing, NOT FREAKING WINDOWS. Time windows don't help *anyone* right now, us or you) or tomes to insta-level reaper or sage to 80 or *SOMETHING* that's actually makes people whole for lost time playing, rather than $1.50 of playtime.