Regarding 2002 error and unstable connection update

[DJShamrock]

Bumping this in hopes we get more visuals on this particular issue. Square saying that the disconnect 2002 errors being related to home internet connections its completely absurd, the sheer number of people experiencing these problems REGARDLESS of the quality of their connections, shows anyone with an ounce of IT Networking understanding that its a blanket PR statement to divert attention from the fact that they don't know what causes it and won't admit as much. Spending over an hour ATTEMPTING to login and getting 2002s? Yes, 100% I believe that's connection overload according to their first assertion. Staying in the queue for 2 hrs and then getting kicked at the #48 position? Has nothing to do with 'too many people queueing at once' because you're already in the queue.

[Swisser]

They actually did. Well, they blamed getting kicked out of the queue on internet connections. They blamed themselves on not being able to enter the queue in the first place.



"・ Error 2002

There are two primary causes.

This is where they blame themsleves
The first occurs when attempting to log into a logical data center (such as Aether or Primal) and there are more than 17,000 players in the login queue. This leads to an Error 2002 occurring, resulting in being unable to enter the login queue.

This is where they blame us
The other occurs when your internet connection experiences packet loss or a period of network instability, causing the server connection to be momentarily disconnected. At the moment, we are seeing more cases caused by this.

Because the waiting times in login queues are long, we believe this increases the chances of encountering internet issues or momentary disconnections."

The maddeining, unacceptable one, to me, at least, is where I am in queue for 15-45 mins then get kicked, which keeps happening over and over. And they clearly blame us for that.

I think you are mis-interpreting it. There are two possible causes, one on each end, that can result in that error. Also, you do not loose your place in the que if you are disconnected so it isnt terrible. I personally feel that this launch hasn't been bad at all.

[Alkon_Nokla]

I think you are mis-interpreting it. There are two possible causes, one on each end, that can result in that error. Also, you do not loose your place in the que if you are disconnected so it isnt terrible. I personally feel that this launch hasn't been bad at all.

I absolutely have lost my place in the queue no less than ten different times, so that just isn't reality

[Botkai]

I think you are mis-interpreting it. There are two possible causes, one on each end, that can result in that error. Also, you do not loose your place in the que if you are disconnected so it isnt terrible. I personally feel that this launch hasn't been bad at all.

Admittedly, one could take the phrasing with the first one to mean "only when you first try to login" rather than while in Q, at least that's how I believe it's being interpreted by some. But honestly, I'm taking it as a "it's either us (which we're going to put up first as a nod toward the idea that it probably is) or it's on your end, so make sure to give yourself the best chance possible with a stable, ethernet connection."

Also, you can very easily lose your place, I've done it quite a few times.

[Asteria-Maximous]

I was in queue for 40 minutes, got to 1, then error 2002 kicked me off. I waited another 2 hours in a queue of 3500+ people. Finally got in, about halfway through a dungeon, I was booted again. My Free Company Members told me that it's showed me still logged in the last couple hours, still in the dungeon (i.e. My laptop was turned off and I had began watching a show). I can create a new character on another Data Center and get in instantly. But I cannot connect to the game using my main character on Primal. So, I agree. I do not think it's player's internet connection.

[Just_Jak]

I think you are mis-interpreting it. There are two possible causes, one on each end, that can result in that error. Also, you do not loose your place in the que if you are disconnected so it isnt terrible. I personally feel that this launch hasn't been bad at all.

This is, hands down, completely false. I have never, ever, been put back into the same place. Always further back. Even before this launch, I've never once been put back into the queue at the same place. Patently wrong information helps no one. If thousands of people are getting kicked and put at the back of the line, maybe don't try to gaslight them and say that's untrue. Just check Twitter if you want more confirmation.

[Just_Jak]

I guess all we can do is keep bumping threads and hoping they respond eventually. The 3001 error has gone away, but now the queue is suspiciously stuck at 2956 people, not moving, and after 10 or so minutes it gives a lobby error and kicks you...so basically the same thing as the 3001 error.

[renachi]

based on tracerouts I think the "unstable connection" problem is also from them. At least connecting to the Crystal lobby server(204.2.229.11), even when using VPNs I always get routed through 204.2.229.230, which the tracert is showing an issue with. Almost every tracert on of the three pings times out. for example 10 79 ms 80 ms * 204.2.229.230.
It is always this exact IP address, which is one hop from the lobby server. As they said one of the causes is packet loss, it looks like the packet loss is from their own network so we are getting kicked out of queue due to their server issue

[Twinbros]

Yea they need to issue refunds or suspend their sub fee for the month. I don't mind the long waits, I don't even mind the 2002 error codes. What I DO mind, is that their system is so garbage that when I try and log back after a few 2002 codes I'm sent to the back of the line. THAT is what pisses me off.

[Kurique]

I am suffering the same problem. I attempt to log in and the queue is about 5,500 players. I wait a few thousand players and get a 2002 error. If I'm lucky, I retain my place in line. However, many times I get a 2002 error before being able to get back in queue, which forces a restart. This double 2002 is what places me at the back of the line again. Today, I've moved over 12,000 places in queue without being logged in. Currently I'm at 5,053; I doubt I will get to play tonight.

Normally with a queue this long, I would just read a book. However, because the queue needs to be constantly monitored incase of the error, I'm spending hours just waiting. It is a frustrating experience.