Sad they decided to blame the customer when it's pretty obviously an issue on their end.

Unless they think that 99.9% of people in the world have a bad internet connection at the exact same time for the entire last 2 days.

You get a 2002 error half the time TRYING to get into the character screen... this has nothing to do with "long time spent in queue" or any other excuses. Do a tracert, ping, WinMTR test to NTT.net (SE's North American server gateway) and you can see for yourself where the problem lies, it's the second to last hop (probably the login server) which is definitely inside their datacenter.